IKEA Business Network Terms and Conditions

These Terms and Conditions form a legally binding contract between the company registering as a member of the IKEA Business Network (the “Company”) and IKEA Limited (“IKEA”, “we”, “us”). The Terms and Conditions govern the Company’s Network membership. IKEA may, in its sole discretion, modify these Terms and Conditions at any time, e.g. in case of changes to applicable laws, changes in services and features offered by IKEA, or when we introduce new services. Any such change will take effect fourteen (14) business days from the date on which we publish the updated Terms and Conditions. If the Company does not accept the changes, it has the right to terminate the Network membership. Any use of the Network membership and/or Network Account (as defined below) after the updated Terms and Conditions have been communicated to the Company shall be deemed as the Company’s acceptance of such updated Terms and Conditions.

IKEA Limited is a limited liability company, with registered address 1 Bow Churchyard, London, EC4M 9DQ, United Kingdom.

In case the Company wants to share feedback, comments or questions regarding the Network/ Account– please contact us at: www.ikea.co.uk/contactus 

As a Network member, the Company will have its membership account on the IKEA Business Network platform (the “Network Account”). Through the Network Account the Company can purchase products and services for business purposes and access and use a number of features, services and benefits intended for business customers. The benefits and offerings to Network members may change over time and IKEA reserves the right to add or remove benefits and services as it sees fit. Some benefits and services are only offered to the Company at any one time and any attempt to circumvent this right will be considered a breach of these Terms and Conditions which may lead to termination of the same. IKEA for Business has been specifically designed for businesses.

To connect the Company’s purchases to the Network Account, the Company must identify itself during the checkout process. For online purchases, this is done by inserting the IKEA Business Network card number in the requested field, and for purchases in store, by scanning the IKEA Business Network card at the check-out. It is important to remember this because unfortunately, due to technical reasons, we cannot make any retroactive registrations of purchases.  

Product and service offerings and discounts

Through the Network, the Company will have access to a great variety of discounts, offerings and services. As an example, we offer discounts on interior design consultations to help the Company create the space needed for its business. We also offer discounts on business services provided by our partners that we believe are relevant to the Network members. In addition, Network members will receive discounts on selected products and services. However, please note that not all products on offer to the Network members have been approved for commercial use, and that IKEA takes no responsibility for ensuring that the products offered or discounted are compliant or suitable for their intended use in the Company’s business.

Offers, discounts and services will vary over time and may also differ from store to store. Information about our current offers, discounts and services can always be found on the Company’s Network Account page.

Learn with IKEA

We want to support the growth of our Network members! For this reason, we have created “Learn with IKEA”, which gives Network members access to educational content through training modules and newsletters on topics like people development, business development and space creation. Please note that all content in ”Learn with IKEA” has been created exclusively for Network members and that the Company is prohibited from downloading, copying, recording, sharing, distributing or otherwise making available any of the content of “Learn with IKEA” to anyone who is not an employee of the Company.

People perks

We care about companies, but we care even more about people! That is why we want to give Network members the possibility to create a better everyday life for their employees! We have teamed up with our partner Reward Gateway UK Limited (“Reward Gateway”) to offer our Network members a 50% discount on Reward Gateway’s discounts and perks program (we call it “People Perks”). Information about People Perks is found on My IKEA Business Network Page and will be available via link to Reward Gateway’s website. People Perks are offered by Reward Gateway directly to the Company’s employees and are subject to the specific terms and conditions of Reward Gateway. IKEA takes no responsibility for People Perks. Please note that People Perks have been negotiated exclusively for the Network members and that the Company is prohibited from making People Perks available to anyone who is not an employee of the Company. 

The Company must create a Network Account by providing accurate, current and complete information, including the company name, address, and email address, and undertakes to keep IKEA updated of any changes to such information. You can also add your preferred store, which we will then use to send you information about local store events and other relevant information connected to that store.  

By registering a Network Account, the Company confirms that the individual submitting the registration has the authority to bind the Company and that the Company is eligible for registering a Network Account. The Company also represents that it has all requisite rights, power, and authority to enter into and perform its obligations under these Terms and Conditions.

The Network Account is non-transferable and may be used and accessed only by the Company, directly and exclusively for its own business purposes. The Company acknowledges that the Network Account may under no circumstances be used for the reselling of IKEA products or services to third parties. 

The Company can choose to have several users connected to its Network Account including several users with administrative rights. The individual who first creates the Company’s Network Account will automatically become an administrator thereof. The Company must always have at least one user with administrative rights. The administrator will be able to (i) invite other employees of the Company to become users and administrators of the Network Account, (ii) delete individual users; (iii) delete or change the settings for the Network Account (e.g. select preferences); and (iv) see the full purchase history of the Company, including the name of individuals who have placed an order. A regular user can only see its own activities on the Network Account.

Each user will receive an IKEA Business Network card (the “Card”) that shall be used to identify the Company as an IKEA Business Network member. The Card is not transferable and can only be used by the person whose signature is on the card. The Card is not a debit card, credit card or guarantee card.

The administrator is responsible for ensuring that all users of the Network Account are employed by the Company or otherwise authorised to act on behalf of the Company.

IKEA will store and process personal data of the individual users of the Network Account. The Company hereby confirms that it will make any such individuals aware of the content of the IKEA Business Network Privacy Notice. 

The Company may use the Network Account only for business, commercial and authorised purposes, such as purchases, use of planning tools and/or to communicate with IKEA. The Company must not (and shall ensure that its users do not) misuse or tamper with the features and services that it gets access to through the Network Account (e.g. hack, introduce viruses, trojans, worms, logic bombs, carry out denial of service attacks or any other technologically harmful practice or materials) or otherwise mess with our technologies or functionalities.

The Company is responsible for all activities that occur under its Network Account and shall ensure that all users maintain the confidentiality of their individual passwords. If the Company believes that an unauthorised person has gained access to a password and/or the Network Account, the Company must immediately contact IKEA and change any compromised passwords. The Company shall ensure that its users always log out from the Network Account after the end of each session. IKEA will not be responsible for any loss or damage arising out of the Company’s failure to comply with these Terms and Conditions. 

All title, ownership, rights, and intellectual property rights in and to the Network Account, IKEA.com and the IKEA brand shall remain with either IKEA or its franchisor, Inter IKEA Systems B.V.  

The use of the Network Account does not give the Company the right to use or reproduce any of our copyrighted materials, trademarks, service marks, patents or other proprietary rights or materials. The Company also confirms that it will not use its relationship with IKEA for any marketing or financing purposes or as reference in any company presentations or press releases, or in any way utilise (either on the Internet or in any other way communicate to the public) any trade name, trademark, service mark, logo or other distinctive brand feature of IKEA, Ingka Group or Inter IKEA Group. 

The Company may terminate the Network membership at any time by deleting the Network Account. If terminated, the Company will no longer be able to benefit from the Network services and offerings.

IKEA may, in its sole discretion, terminate or suspend the Company’s Network membership by providing notice to the Company’s Account administrator(s) on the occurrence of any of the following situations: (a) if we see, or have reasons to believe, that the Company uses the Network Account in breach of these Terms and Conditions, (b) if IKEA reasonably suspects that fraudulent activities have taken place, (c) any other use of the Network Account that is not acceptable to IKEA; or (d) if the Company has been inactive for more than 5 years. By inactivity we mean that the Company has not interacted with IKEA by e.g. logging in to the Network Account or opening our emails. We also reserve the right, with or without notice, to remove or edit content, modify, suspend or discontinue the availability of any features or services and charge, or stop charging a fee for any services, under the Network Account.

Sections 5, 6, 7, 8 and 9 shall survive the termination or expiration of these Terms and Conditions.  

The Company agrees to defend, indemnify, and hold IKEA harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with any of the following (“Claim”): (a) the Company’s access to or use of the Network and the Network Account, including information provided in connection therewith; (b) the Company’s breach or alleged breach of these Terms and Conditions or applicable law; and (c) any misrepresentation made by the Company.  

To the extent permitted by applicable legislation, IKEA will not be liable to the Company for any damages of any kind, including without limitation any indirect, special or consequential damages, arising out of the use or inability to use the Network Account, even if we have been advised of the possibility of such damages or for any claim by any other party. IKEA does not warrant that any of the products or services purchased by the Company from IKEA are suitable, appropriate or legal to use in the Company’s business operations. 

These Terms and Conditions shall be governed by the laws of England, without regards to any rules or principles on conflicts of laws. Any dispute, claim or controversy arising or relating to these Terms and Conditions shall be resolved by the applicable courts in England. 

1. The IKEA for Business payment card (the “Business Payment Card”) is only available to businesses that are: companies which are registered on Companies House, companies based overseas which have a registered branch in the UK, partnerships, sole traders, charities and government bodies and agencies based in the UK (each a “Business”) who wish to purchase IKEA products (the “IKEA Products”) for commercial use within their Business. In the case of sole traders and partnerships, the owners of these unincorporated businesses (the “ Proprietor”) are also required to sign the Business Payment Card application form and, therefore, these Terms and Conditions (the “Terms and Conditions”) are equally binding on them (in case of a partnership, on a “joint and several” basis).
2. You agree that the IKEA Products are not for re-sale or rental purposes and IKEA reserve the right to refuse the sale of the IKEA Products to the Business (and cancel your Business Payment Card) where we suspect this to be the case.
3. By applying to open a Business Payment Card account, you agree that the Terms and Conditions, your application for a Business Payment Card (the “Application”), as well as the terms and conditions relating to any Business Payment Card transaction with IKEA will be binding on you and will together form your agreement with us in relation to the Business Payment Card (the “Agreement”).
4. References in these terms and conditions to “IKEA”, “we”, “us” or “our” are references to IKEA Limited (company number 1986283) registered address 1 Bow Churchyard, London, EC4M 9DQ, United Kingdom. References to “you” and “your” are a reference to the Business that makes an application to open the Business Payment Card Account.

1. In order to apply for the Business Payment Card, you must complete Business Payment Card application form and provide this via email to [email protected]. Once your application is processed, your Business Payment Card account will be opened and you will be provided with a card number.

1. If you are a Company you must:
   1. ensure that the Terms and Conditions are signed by a director or company secretary, who can be identified and validated on Companies House; and
   2. submit this form with a recent official document or bill in the company’s name & address as stated on the form or registered address for the Company. 
2.  If you are a sole trader or partnership you must:
   1.  ensure that the Terms and Conditions are signed by the Proprietor or partners (as may be relevant); and 
   2. submit this form with a recent utility bill in the Proprietor or partners’ name, using the address you provided on the form. 
3.  If you are a governmental body you must:
   1.  ensure that the Terms and Conditions are signed by the person in charge of the site (such as department manager/head teacher/deputy head/school bursar or the Business’ manager); and 
   2.  submit this form with a compliment slip or letterhead with the Businesses’ details on it.
4.  If you are a registered charity you must:
   1.  ensure that the Terms and Conditions are signed by a trustee or the main contact for the charity as listed on the Charity Commission website. 
5.  Before accepting the Application, IKEA reserves the right to ask you for any additional information it considers necessary in order to assess your application and (in IKEA’s sole discretion) to ask a Company Director to sign a personal guarantee or another document to that effect. 
6.  You understand and accept that we may disclose details relating to the Application to any credit reference agency and to other persons for credit vetting and fraud prevention purposes. IKEA reserves the right to decline the Application if it does not (in its reasonable opinion) satisfy IKEA’s eligibility requirements. 

1. IKEA may allocate your Business Payment Card with a credit limit. If IKEA give you a credit limit, IKEA will set an initial limit which may be reviewed or removed at IKEA’s discretion. You must not exceed the credit limit without the prior authorisation of IKEA. If we reduce your credit limit and if you exceed the credit limit, you must pay us such amount to ensure that the card is within your credit limit immediately. 
2.  IKEA’s payment terms are strictly 30 days from the date of invoice for each separate purchase to be paid in one payment only. Failure to pay within this time frame will result in an automatic stop on your card and no further transactions can be placed using the Business Payment Card. Any orders that are currently in process may also be delayed or cancelled.
3. IKEA reserves the right to charge interest on any late payment at the statutory rate in force as at the due date of the payment. If we do not receive a payment from you from the date the payment is due and the invoice remains unpaid (the “Debt”), then IKEA reserves the right to assign the Debt with no notice to any debt collection agency (the “Debt Collection Agency”) at any time after that date. You agree that the Debt Collection Agency may in their discretion continue to charge interest on the Debt and may also charge any late payment fees from the date we assign your Debt.
4. You are not entitled to withhold payment of the invoice wholly or in part on the grounds of a complaint or product return.

1. The Business Payment Card may only be used by an individual who is authorised to use the Business Payment Card by the Business (the “Cardholder”) and can only used for the purchase of IKEA Products and cannot be used for personal purchases or any other purchase. You guarantee any Cardholders use the Business Payment Card in accordance with the Agreement and any instructions provided to you by IKEA. 
2. You are responsible for all account transactions made by any individual who uses the Business Payment Card and accordingly you accept full liability and responsibility for all purchases made on your Business Payment Card. Subject to Clause 5.3, you agree to indemnify IKEA for any costs related to any transactions made using the Business Payment Card and any costs related to the enforcement of the Debt.
3. You must notify IKEA immediately if a Cardholder ceases to be an employee, director or officer of the Business, if you become aware that a Business Payment Card is lost or stolen, or if you believe that any Business Payment Card is being used fraudulently at the following email address: [email protected].
4. Only the person named on the Business Payment Card will be entitled to use the card and we will require photographic evidence of their identity. Please note, all Business Payment Cards issued remain the property of IKEA. The Business Payment Card may only be used for the purpose of purchasing IKEA Products to be used by the Business, and IKEA reserves the right to terminate the Business Payment Card if we know or suspect that the Business is reselling the IKEA Products. 

1. You are welcome and encouraged to visit IKEA stores for shopping. When shopping in our stores, you must take with you the following documents and forms of identification, depending on the card type you have requested: 
   1. For multiple employees PURCHASE ORDER CARD: You or any employee may shop directly in IKEA stores, ensuring you provide your Business Payment Card, valid and proper purchase order on company headed paper and work ID as proof that the employee works for the company named on the card. 
   2. For individual named card holders NON PURCHASE ORDER CARD: Only the named cardholder may make purchases, subject to providing the cashier acceptable photo identification (limited only to UK/ EEA/ EU photo driving license, UK/ EEA/ EU passport or EU/ EEA National Identify Card). 

1. You may also submit orders via email (the “Email Order”) with our assistance subject to the relevant terms and conditions contained on IKEA’s website. 
2. PURCHASE ORDER CARD: If your system automatically produces an official purchase order, please send this as an attachment to your Email Order. If you manually generate an order reference, you can simply compile an electronic shopping list using the following link: https://www.ikea.com/gb/en/ikea-business/ and use that as your attachment, ensuring that you quote your order reference and the 10 digits of your Business Payment Card on the Email Order. IKEA Business email address can be found in contact options at https://www.ikea.com/gb/en/ikea-business. An Email Order must come from a Business email address. An Email Order from a personal email address will not be accepted. 
3. NON PURCHASE ORDER CARD: An Email Order must come from the named card holder directly and must quote the full 10 digits from the Business Payment Card. Please compile an electronic shopping list and email this to the IKEA Business address which can be found at https://www.ikea.com/gb/en/ikea-business/. 
4. You may submit a payment in advance by credit / debit card by contacting us on 0173 352 0006, by making a CHAPS payment at least one (1) day prior to the date on which you wish to collect the items, or by bank transfer at least five (5) days before you wish to collect the items. 
5. We will only process an Email Order if you are up to date on all payments due on your Business Payment Card and if that order will not cause the credit limit of your Business Payment Card to be exceeded. 
6. All prices are final and subject to VAT at the current rate (for which, if VAT is due, you will be liable). Unless otherwise indicated, prices do not include picking, delivery, installation or assembly as these additional charges will be added to your invoice. All Email Orders are subject to availability of the IKEA Products and acceptance of the order by IKEA. All IKEA Products can be purchased (subject to additional policies provided to you from time to time) with a Business Payment Card, except for IKEA Restaurant and food products (including Swedish Food Market). We reserve the right to remove at our sole discretion any IKEA Products from the range of IKEA Products available for purchase through the Business Payment Card at any time. 

1. We ask that you allow a minimum of two (2) weeks between order confirmation and delivery date. We will always aim to deliver sooner but we cannot guarantee anything with less than two (2) weeks lead time due to stock availability and set delivery dates for your postcode. The time between the order confirmation date and the delivery date for made-to-order sofas and worktops is 4- 6 weeks and may require a measuring service appointment. 
2. It is your responsibility to provide IKEA with any additional delivery information that may affect the delivery company, such as restricted access or security processes. Please note that if delivery fails due to your failure to supply this information, IKEA reserves the right to charge a fee for a second delivery attempt. 
3. IKEA may need to change the cost of your delivery due to the size of the order. We will communicate this to you prior to the confirmation of an order. 

1. The IKEA Products delivered or sold to you by IKEA will remain the property of IKEA until payment in full has been received by IKEA. 
2. You accept the risk of loss or damage to the IKEA Products when delivery takes place. You will remain responsible for ensuring that the goods are secure and kept in a good condition until the IKEA Products are paid in full. 
3. IKEA may at any point and until ownership passes to you, demand that you deliver up the IKEA Products to IKEA, and if you fail to do this, IKEA (or its agent) shall be entitled to enter onto your premises or any premises where the IKEA Products are stored to reclaim them. 

1. Except as expressly set out in writing (whether in these terms and conditions or otherwise), IKEA accepts no liability whatsoever to you for any direct, indirect, special or consequential losses suffered or incurred by you (whether arising in contract, tort or otherwise). Nothing in this clause 10.1 excludes IKEA’s liability for death or personal injury caused by its negligence or for any other liability which cannot be legally excluded. 

1. IKEA reserves the right to terminate your Business Payment Card at any time by giving you notice in writing. Upon any such notice being issued to you, all amounts owed by you to IKEA will be immediately due and payable. 
2. You may terminate your Business Payment Card by contacting us at [email protected]. Once we have received your termination request, any and all Business Payment Cards registered in your name shall immediately become invalid. Your Business Payment Card shall not be deactivated until IKEA has received all amounts owing (or which may become due) to IKEA. 
3. After this Agreement ends, the Business and the Proprietor(s) will still be liable to pay all amounts which are owing (or may become due) to IKEA with respect to the Business Payment Card and/or under this Agreement. 

1. IKEA shall own all copyright and any other intellectual property rights in all documents or material produced in relation to your Business Payment Card. You may not use your relationship with IKEA or the existence of this Agreement for any marketing or financial purposes or as reference in any company presentations, press releases or in any other way utilise any trademark of IKEA (on the internet or through any other means) to communicate any commercial relationship or any aspect of it (including the existence of the relationship) to the public without IKEA’s prior written approval. You will be solely responsible for an infringement and undertake to indemnify and hold IKEA harmless against any claims or loss in connection with an infringement. 

1. For any questions regarding the status of an order or delivery, please email us at [email protected]. For any Business Payment Card or Invoice queries, please email us at [email protected] or call us on 0173 352 0006. 

1. IKEA's general Terms and Conditions apply to any transaction made by the Business Payment Card. This can be found on our website at https://www.ikea.com/gb/en/customer-service/terms-conditions/. 
2. We will send any information and any written notice or demands relating to your Business Payment Card to your Business’s last-known address being the address specified in your IKEA for Business payment card application form, unless we receive written notification to update such address (the “Registered Address”). We will always treat any notice as having been served at the Registered Address. If the Business, any Proprietor or Cardholder changes name, address or any other contact details, they must notify us of such change immediately. 
3. We may assign, transfer or sub-contract our rights or duties under the Terms and Conditions, or in respect of any sums due, without prior notice (except if required by law) or arrange for any other person to carry out our rights or duties under the Terms and Conditions without prejudice to any of IKEA’s rights pursuant to the Agreement. Neither the Business nor the Proprietor may assign, transfer or sub-contract any of their respective rights or duties under these Terms and Conditions. 
4. A reference to a person in the Terms and Conditions (where the context requires) includes a reference to an individual, firm, company, partnership, unincorporated association or body corporate (wherever it is incorporated or situated) and also includes a reference to that person’s legal representatives, successors and assigns. 
5. We can delay enforcing our rights under the Terms and Conditions without losing them. If we cannot enforce any provision under the Terms and Conditions, it will not affect any of the other provision under these Terms and Conditions. 
6. These terms and conditions are governed by the laws of England and Wales and the Business and each Proprietor submit to the exclusive jurisdiction of the English courts. 
7. The Agreement constitutes the entire agreement between the parties and any and all other representations, confirmations or other statements or provisions are expressly excluded and/or superseded. 
8. We reserve the right to change the Terms and Conditions at any time. Please regularly check our website at www.IKEA.co.uk for updates relating to the Terms and Conditions. 

1. Any cancellation of purchase orders must be notified to IKEA within 24 hours. After this time, a handling fee of £50 may be charged to cover our administration costs. 
2. Please note that once confirmed, orders for custom-made worktops cannot be cancelled at any time. This guarantee is in addition to and does not affect your statutory rights. 

1. All returns and refunds are subject to IKEA’s Returns Policy which can be found on our website at https://www.ikea.com/gb/en/customer-service/returns-claims/return-policy/. 

1. By using your Business Payment Card, placing an Email Order or the use of the delivery service, you consent to your personal data (as defined in the Data Protection Act 2018) supplied by you to IKEA, or to our agents/subcontractors, being processed b companies within the IKEA Group Companies providing financial services to the IKEA group for sales and marketing purposes. For further information, please refer to our Privacy Policy at https://www.ikea.com/gb/en/customer-service/privacy-policy/.