Re-shop and Re-use Online Terms & Conditions

About these Terms and Conditions 

These terms and conditions govern the Re-shop and Re-use online collection service (the “Service”) we provide to you.

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at 1 Bow Churchyard, London, EC4M 9DQ, United Kingdom. Our VAT number is 527773320.

We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands. These terms and conditions may change from time to time so please check these before making any purchase. IKEA reserves the right to withdraw the Service or amend these conditions at any time without notice.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 0173 352 0006 or e-mail [email protected].

Participating IKEA stores

This Service is available from all IKEA Stores, except our ‘Plan and Order points'.

Reservations

Reservations are limited to 6 items per customer at one time, each item will have a maximum of 3 reservations per customer.

Collection 

If you are unable to collect and purchase your reserved product within the agreed time of 48hrs, unfortunately, due to limited space, the item will be advertised for sale. Please note, prices are non-negotiable. 

Returns and Cancellations

Our General Terms Conditions apply regarding Returns and Cancellations. For more information, please go to https://www.ikea.com/gb/en/customer-service/returns-claims/return-policy/

Governing law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

 

Date updated: 01/09/2023