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Circular Hub Online Terms & Conditions

About these Terms and Conditions

These terms and conditions govern the Circular Hub online collection service (the “Service”) we provide to you.

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at Floor 7, 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions may change from time to time so please check these before making any purchase. IKEA reserves the right to withdraw the Service or amend these terms and conditions at any time without notice.If you have any questions about these terms and conditions or the policies therein, please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom.

Order payment and confirmation

This Service is free to use. Once you have reserved your product(s) on you will be required to pay for the product(s) in store at the time of collection. Please note prices are inclusive of VAT and non-negotiable.


Please check the store you are collecting from for opening hours. When arriving at the store, please adhere to the queuing system rules and follow the one-way system in the store. The Circular Hub is located within the self-serve warehouse next to the checkouts.

Collection is immediate and your reservation of the product(s) will be held for up to 48 hours from the time of receiving your order confirmation email. You will be required to show your order confirmation email at the time of collection. If someone is collecting your order on your behalf, please ensure they have the original e-mail confirmation.

If you are unable to collect and purchase your reserved product(s) within the above time frame, the product(s) will be put up for sale and your reservation will be cancelled.Our General Terms Conditions regarding Returns and Cancellations apply. For more information, visit the IKEA website.All products (except for kitchen appliances) purchased from IKEA’s Circular Hub are also covered by relevant product-specific guarantees.


Once you have paid for and collected your order, you may opt for home delivery which is available for flat packed items, sofas, mattresses, and fully packaged appliances. Home delivery must be arranged and paid for in-store.

Governing law

These terms are governed by the laws of England and Wales. You and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.