IKEA recalls PATRULL KLÄMMA and PATRULL SMIDIG pressure mounted safety gate due to fall hazard
IKEA warns customers who have a PATRULL KLÄMMA or a PATRULL SMIDIG pressure mounted safety gate that these models are not to be used at the top of a staircase.
The PATRULL KLÄMMA or PATRULL SMIDIG pressure mounted safety gates are safe to use in a doorway between rooms or at the bottom of a staircase.
IKEA has received reports where the friction between the wall and the pressure mounted safety gate has been insufficient to hold the gate in its intended position. In addition, the lower metal bar could constitute a tripping hazard. The gate poses a fall hazard with the risk of injury if mounted at the top of a staircase. There have been 3 reports identified where children have been injured as a result of falling downwards on stairs.
Customers who wish to keep their PATRULL KLÄMMA or PATRULL SMIDIG safety gate for use in a doorway between rooms or at the bottom of a staircase can contact IKEA to free of charge receive updated user instructions and new adhesive warning labels to put on their safety gate.
Customers who wish to return their PATRULL KLÄMMA or PATRULL SMIDIG safety gate are welcome to do so for a full refund at the Customer Returns Department in their nearest IKEA, or exchange for the PATRULL or PATRULL FAST safety gate, which are suitable for the top of the stairs.
Any PATRULL safety gate extension unit bought with the PATRULL KLÄMMA or PATRULL SMIDIG safety gate may also be returned for a full refund or exchange. Proof of purchase is not required to obtain the refund.
PATRULL KLÄMMA and PATRULL SMIDIG safety gates have been sold since August 1st 1995. This recall only affects products with a date stamp of “1510” or earlier, since all newer models will include updated user instructions and updated adhesive warning labels for the gate.
“However, for those customers who have a newer safety gate with a later date stamp but who didn’t notice that it’s not suitable for use at the top of stairs, can also get a refund or exchange for PATRULL or PATRULL FAST safety gate which is suitable for the top of the stairs.”
For more information, please contact your Exchange & Returns department or call 0203 645 0010.
We apologise for any inconvenience this may cause.