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What accessibility facilities are available at IKEA stores?

At IKEA, our vision is to create a better everyday life for the many people, therefore we strive to reflect the communities we serve and to ensure that everyone feels welcome and respected. Equality, diversity, inclusion and accessibility have been fundamental to who we are for decades. It’s at the heart of our culture and values, supports our business performance and growth, and helps us contribute to a better IKEA - for our co-workers, our customers and society so that everyone has a wonderful shopping experience whenever, wherever and however they choose to shop.

To support your visit we offer a number of manual wheelchairs*, accessible parking spaces and wide aisles in store. Our pay points are also fully equipped with detachable chip & pin pads with easy release for those with mobility issues.

*Unfortunately currently there are no manual wheelchairs available in IKEA Wembley store. We are already working on this issue and will resolve it as soon as possible.

There are a number of other options available too:

  • Accessible Toilets – located in all public toilet block areas in each store.
  • Assisted Shopping – request upon arrival at our Customer Services area, or contact us prior to your trip.
  • Hearing Loops – installed at numerous locations throughout each store as indicated by signage to assist hearing aid users by switching to T setting or hearing loop programme on their aids.
  • Changing Facilities - We offer enhanced places to change children and adults in 13 of our stores. These facilities contain a changing bench and a hoist alongside standard accessible toilet facilities.
  • Service Animals & Rest Points - All service animals are welcome in our stores. Our stores are equipped with many rest points including benches for when you need a break or simply want to ponder that purchase.

Registered Changing Places are located in the following stores (>12sqm)

  • Bristol
  • Belfast
  • Cardiff
  • Edinburgh
  • Exeter
  • Milton Keynes
  • Sheffield
  • Lakeside
  • Tottenham

Places to change are located in the following stores (<12sqm)

  • Leeds
  • Reading
  • Southampton
  • Wembley

Please be advised that users will require their own sling to use the hoist facility and access may be by request or by RADAR key.

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