Can I return items?
If you’re not totally satisfied you can return products within 365 days of purchase. Please note:
•Refunds will always be made back to the original method of purchase.
•Mattresses can only be returned if the packaging is still on and unopened (this applies to online ordering as well*). We do understand that you may need to try a mattress first, so you may exchange it once within the first 90 days under our Love it or exchange it offer.
•You can return any items that have been assembled, as long as you have the original receipt and the item is in a re-saleable condition.
We have several different ways you can return products to us. For full details please view our Return Policy
*Under the Consumer Contracts Regulation items cannot be returned which are unsuitable for return due to hygiene reasons after being unsealed.