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Returns and Product Issues


Can I return items?

If you’re not totally satisfied you can return products within 365 days of purchase. Please note:

•Refunds will always be made back to the original method of purchase.

•Mattresses can only be returned if the packaging is still on and unopened (this applies to online ordering as well*). We do understand that you may need to try a mattress first, so you may exchange it once within the first 90 days under our Love it or exchange it offer.

•You can return any items that have been assembled, as long as you have the original receipt and the item is in a re-saleable condition.

We have several different ways you can return products to us. For full details please view our Return Policy

*Under the Consumer Contracts Regulation items cannot be returned which are unsuitable for return due to hygiene reasons after being unsealed. 


Something is wrong with my product, what should I do?

We’re really sorry that you have an issue with your product. Depending on the issue, there are several options available:

DAMAGED/FAULTY PART – You can take just the part and your receipt to an IKEA store and we will exchange this for you. Alternatively, you can return the entire item for an exchange or a refund. If you can’t make it back to an IKEA store, you can contact us and we will discuss options with you.

FAULTY ITEM – If your item is within it’s guarantee, usually 1 year unless otherwise stated, you can return the item to a store for a replacement or refund, or contact us and we will discuss options with you.

MISSING PART – If the part has a 6 digit code on the assembly guide we can arrange for these to be posted directly to you free of charge. Just click here to fill out a spare parts request form. If there is no 6 digit code, you can visit an IKEA store and we will provide the part for you.

FAULTY KITCHEN APPLIANCE – You will need to contact the manufacturer, either Electrolux or Whirlpool. They will usually arrange for an engineer to visit you and either repair or replace the item for you. You can find their contact details and what information you will need on our appliance claims page.

And remember, if you damaged the item yourself and swiped your IKEA Family card at the till in store, you may be covered by IKEA FAMILY card insurance.


Do you provide extra or replacement fittings?

Most fittings have a 6 digit code in the assembly guide. If you can find this code, you can quickly and easily order the parts you need. Just click here to fill out a spare parts request form. For older products that no longer appear online, you can visit any IKEA store where they may be able to provide you with the parts or order them for you.


How can I get help with assembly?

You can find digital copes of assembly guides next to the product description online, ask in store or contact us for general help. Or if you would like the furniture assembled* you can find more information on our services page.

*Assembly Service is not available for online orders. 


The product I’ve purchased has a faulty or damaged part.

You only need to take the faulty part to a store with your receipt and we will exchange this for you. Alternatively you may return the whole product for a replacement or full refund. If you damaged the item yourself and swiped your IKEA FAMILY card at the till, you may be covered by IKEA FAMILY card insurance.


Missing Assembly Guide

Copies can be found in the product description on the website. If you are unable to locate the assembly guide, please contact us with information about the product or if possible email pictures and we will do our best to locate them for you. 


Faulty items, under guarantee

IKEA offers a generous guarantee policy. Guarantees can be found in the back of the catalogue or by clicking here. If you do notice a problem with any product within the first year of purchase or within the full guarantee period*, please return the item to a store or email pictures and a description of the fault. Please include proof of the original purchase from IKEA.

* Please note that appliances bought from the Bargain Corner (“As is” corner) in stores only include 1 year guarantee.


Where do I find information about product recalls?

For information about product recalls and safety alerts please visit our press page here.