We use cookies to improve your online experience. Take a look at our Cookie Policy to learn more and change your preferences. By continuing to use our website we assume you are happy to allow the use of these cookies.

You have disabled your cookies which means the IKEA website will not remember you as you browse through the site. Find out how to enable your cookies for a better experience

Oops! We’re sorry, there was an error loading this page so some information may not be up to date. Please try again later to ensure that the correct information is displayed.

Appliance claims

Before calling

We’re sorry if you have any issues with an appliance and we’d like to find a solution as quickly as possible.

In the first instance, please follow the steps below:


1.

In the instruction manual go to the trouble shooting section and follow the step-bystep self-help guide.

The instruction manual may also be available online

Search for any product in the search bar (A) at the top of the page and find its manual available on the product page for you to download (B)

 

Instructiuon manual

The instruction manual may also be available online

Search for any product in the search bar (A) at the top of the page and find its manual available on the product page for you to download (B).


2.

To verify the product is covered by an IKEA guarantee, please have the receipt to hand.


3.

Please ensure you know the article number (A), manufacturer number (B), and service number (C).

article number, manufacturer number, and service number

These numbers can be found in the following locations:

  • Dishwashers: On the right hand side of the front.
  • Espresso machines: Behind the water container.
  • Gas stoves: On its backside.
  • Hobs: On its underside.
  • Extractor hods: Behind the filter.
  • Fridges & freezers: On the inside of the frame.
  • Ovens: On its right hand side.
  • Warming drawers: On its right side when opened.
  • Washing machines: Inside the front.
  • Cooling boxes: Inside the top box.
  • Microwave ovens: On the left hand side.


MANUFACTURER NUMBERS:

  • Whirlpool: 18535
  • Electrolux: 21552
  • Elicia: 23244
  • Faber: 23199

4.

Contact the relevant manufacturer’s service centre directly to arrange for a home visit.

Call Whirlpool: 02076 601517  

Opening hours:                                  

  • Mon - Fri 08:00 - 18:30                     
  • Closed weekends              

                                                      

Call Electrolux: 02033 470044

Opening hours:                               

  • Mon - Fri 09.00 - 17:30                    
  • Closed weekends   

                                                      

Call Elicia: 02076 601517

Opening hours:                                  

  • Mon - Fri 08:00 - 18:30                     
  • Closed weekends    

 

Call Faber: 01603 412324

Opening hours:                                  

  • Mon - Fri 08:30 - 18:30                     
  • Closed weekends