Digital Accessibility Statement

Digital accessibility statement

IKEA Retail (Ingka Group) - As a retail company that is committed to the mission of offering a wide range of well-designed functional home furnishing products at low prices for the many people, we are continuously enhancing the accessibility of our digital experiences, systems, and services for our diverse customer base, including those with disabilities.  

We are continuously working towards improving digital accessibility, and we are doing so by implementing global standards, including the Web Content Accessibility Guidelines (WCAG).  

As a company, IKEA Retail (Ingka Group) is committed to a human-centric approach in the use of technology for the benefit of the many.

This statement has been prepared by IKEA Limited (company number:01986283) of 1 Bow Churchyard, London, EC4M 9DQ in relation to IKEA.co.uk 

Conformance status

WCAG provides guidance on how to make websites easier to use for people with disabilities. There are three levels of conformance and IKEA aims to achieve WCAG 2.1 level AA.  

We have taken significant steps to make our digital experiences more inclusive. We are also working with accessibility experts and people with disabilities to test and give feedback. Our efforts include, for example, improving our alternative texts, the experience while navigating with keyboard and when using a screen reader. We have also improved things like video content with transcriptions and captions available, and headings with better hierarchical structure on a page. 

We know from several accessibility assessments that we still have a few things to improve. Please note that this does not mean that users will be unable to access and use the digital products or content listed below, but it indicates that we still have some work to do – and we are working on it! 

Feedback  

As we're always eager to improve and support our customers, please let us know if you encounter any accessibility barriers in any part of our digital experiences.

E-mail: [email protected]

Please use subject: Digital Accessibility

Postal address: IKEA Limited, 1 Bow Churchyard, London, EC4M 9DQ 

Preparation of this digital accessibility statement

The statement was prepared on 26/06/2025 and last reviewed and updated on 26/06/2025.