1. Calculate your product's value
Determine what you want to resell. Find out what products you can sell back to us on the list of eligible items.
How does IKEA Second Hand service work?
Start by using the “Second Hand value Estimator Tool” to check how much in-store credit you'll get for your used IKEA products. Bring your products to your nearest IKEA store within 30 days of receiving your estimate. At the store, the condition of your products will be examined, and a final price will be given. You will receive an IKEA refund card to spend online or in-store.
Then, use the quotation tool to check how much in-store credit you'll get for your used IKEA products. T&Cs apply.
2. Receive your estimate
Look out for an email with your estimated quote and estimation number.
Look out for an email with your estimated quote and estimation number.
3. Bring it back to IKEA
Bring your products (fully assembled) with your estimation number to your nearest IKEA store within 30 days of receiving your estimate. The Second Hand service is available in all IKEA stores except Plan & Order Points.
Bring your products (fully assembled) with your estimation number to your nearest IKEA store within 30 days of receiving your estimate. The Second Hand service is available in all IKEA stores except Plan & Order Points.
4. Assessment and final offer
At the Customer Service area of the store, the condition of your products will be examined, and a final price will be given. Items that qualify should be:
At the Customer Service area of the store, the condition of your products will be examined, and a final price will be given. Items that qualify should be:
- In good, resaleable condition
- Listed as eligible
- Complete and fully functional
- Properly assembled when returned
- Clean and unmodified
All estimates are subject to a physical inspection of the products by an IKEA co-worker at the IKEA store of your choice. The final amount agreed may therefore differ from the estimate received if the physical inspection shows any discrepancies. Please note that we do not agree to buy back your products until they have been confirmed as IKEA products and their resale condition has been verified by an IKEA co-worker. The amount offered to you by the IKEA co-worker is not open to negotiation, and we reserve the right to refuse any products at our discretion.
If we cannot accept your used IKEA product, we will offer you the option to recycle the item for you or to dispose of it.
5. Get your IKEA refund card
You will receive an IKEA refund card with the agreed amount to spend on something you need or love online or in-store. You can use your refund card for an unlimited period of time from the date of issue.
You will receive an IKEA refund card with the agreed amount to spend on something you need or love online or in-store. You can use your refund card for an unlimited period of time from the date of issue.
6. Give your products a new life
All products in good condition will be resold in the store’s circular Second Hand department.
All products in good condition will be resold in the store’s circular Second Hand department.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
You can bring your old IKEA furniture to our second hand service to give them another life.
Read moreIKEA <3 more sustainable everyday life. We strive to make recycling easy by offering recycling opportunities for different materials in our stores.
Read moreIf your product breaks while transporting it to your home or during assembly, you may be able to use the one-time “Oops-insurance” to get the product replaced for free, if you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
Read moreThe assembly service is paid for via our website and the installation service is invoiced to the customer by the installer.
Read moreIf something is missing after delivery or pick up from IKEA location or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf you've received a product or package that has missing parts, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store or arrange a delivery through IKEA Customer Services depending on the part that you’re missing.
Read more