Do I need a proof of purchase for the return?
Yes, you always need a valid proof of purchase to return to IKEA. Unfortunately, it is not possible to return without a receipt, invoice, order confirmation or other proof of purchase.
To prove your purchase:
- You can use a classic proof of purchase such as a receipt, delivery note or invoice.
- Alternatively, a digital proof of purchase is sufficient.
- As an IKEA Family member or when making purchases via your IKEA profile, you can easily find many receipts in your profile.
Important for refunds:
- If the purchase was originally paid for with a payment card, this card must be presented at the time of return.
- Products purchased as part of a discount or special promotion will be refunded according to the purchase price actually paid. Any promotional discounts will be taken into account.
Special features for purchases with coupons:
If your purchase was paid for in full or in part with a coupon, additional rules apply when you return it:
- For discounted items, the discount granted may be deducted from the refund amount.
- Coupons used will not be refunded.
- Replacement coupons cannot be issued.
Use the 365-day return policy:
With the IKEA return policy, you have up to 365 days time to return products as long as the respective return conditions are met. To ensure that the return process goes smoothly, we recommend that you have proof of purchase ready before your visit.
In a nutshell:
For each return, you will need a valid proof of purchase. This can also be presented digitally via your IKEA profile or your IKEA Family purchase history. Unfortunately, a return is not possible without proof of purchase.
For each return, you will need a valid proof of purchase. This can also be presented digitally via your IKEA profile or your IKEA Family purchase history. Unfortunately, a return is not possible without proof of purchase.
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