Do I need proof of purchase to return an item and how do I get a refund?
If you change your mind and want to return something, we need your proof of purchase. We always refund using the same method you originally paid with.
Please note the following:
- You can also use a digital proof of purchase: In your IKEA Family profile, you can register all your purchases – and then retrieve the receipts there. The same applies if you like to shop online using your IKEA profile. A return without any proof of purchase is not possible.
- If the item was originally paid for by card, that card must be presented in its original form when returning the item.
- Items purchased during a promotion will only be refunded proportionally – minus the promotional discount.
- We issue refunds once the returned products arrive at our location or after you cancel your order. Depending on the refund method, it may take some time for the amount to appear in your account. You can check the status of your refund in your profile.
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If you change your mind and want to return something, we need your proof of purchase. You can show us the original or digital proof of purchase.
Read moreA receipt or other proof of purchase is not required.
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Read moreIt's okay if you change your mind. If, contrary to expectations, you are not satisfied after your purchase or change your mind, you can take advantage of our generous 365-day return policy.
Read moreIt is possible to return an item that is open or assembled if the item is complete and clean. Remember to bring your receipt or proof of purchase to an IKEA store for your return.
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