Can I return products to IKEA by parcel?
Within the 365-day return period, you can send parcel-sized products back to us.
You can easily prepare your return online yourself:
- Log in to your profile.
- Click on “Your purchases”.
- Choose the relevant purchase.
- Under “Manage my purchases and orders”, you’ll find the return button.
Please note:
- The parcel must not exceed 30 kg and the following dimensions: 120 cm long, 60 cm high and 60 cm wide.
- It’s not possible to return items from different orders together in one parcel.
- The cost for a parcel return is €2.90.
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Within the 365-day right of return, you can return parcelled products to us free of charge.
Read moreChanged your mind? No problem! You can return any product that meets the IKEA return policy within 365 days. This return policy does not apply to pre-cut items (e.g., fabrics, kitchen countertops), green plants, and second-chance items.
Read moreIf you made your purchase at IKEA Germany – either online or in-store – you can return your product at any IKEA store in Germany.
Read moreYou can also return your products within Germany to an IKEA store other than the one where you originally purchased them.
Read moreIt is possible to return an item that is open or assembled if the item is complete and clean. Remember to bring your receipt or proof of purchase to an IKEA store for your return.
Read moreRegardless of whether you have used Shop & Go for your purchase or not, you still have the option of exchanging or returning products to our customer service.
Read more