Can I return products at an IKEA planning studio or pickup point?
These locations are not full IKEA stores and therefore unfortunately cannot process returns.
IKEA planning studios are not full IKEA stores. That’s why they unfortunately cannot process returns.
You can return products purchased at such locations at any IKEA store in Germany. To avoid waiting times, you can book an appointment in advance. Or you can use our Express Return options.
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It’s okay to change your mind: If you’re not satisfied after your IKEA purchase, you can return your product within 365 days. If you present your proof of purchase, we’ll refund the full purchase price.
Read moreWe’ll take back an IKEA product you have purchased from IKEA between 25 August 2014 and 31 August 2016 for an unlimited period of time if you are not satisfied with it.
Read moreWithin the 365-day return period, you can send parcel-sized products back to us.
Read moreAfter your purchase, you have 365 days to return your products, and we will refund you the full purchase price.
Read moreIf you made your purchase at IKEA Germany – either online or in-store – you can return your product at any IKEA store in Germany.
Read moreTo make sure your large projects can move in with you, simply order your furniture online and have it conveniently delivered to your home by a delivery team. Once you’ve entered your postal code, we’ll show you all available order options. Choose “Standard Delivery” for relaxed planning or “Express Delivery” if you’re in a hurry. Select a delivery date and then enter your personal details. After completing your order, you will receive a confirmation email containing your fixed delivery date. On the day of delivery, please ensure that access to your delivery location is clear. Important for you: An adult must sign upon delivery. The drivers will bring your order into a room of your choice. Please check right away whether everything has arrived undamaged. If anything is missing or damaged, simply contact our IKEA Customer Service — we’ll take care of it!
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