Can I return products at an IKEA planning studio or pickup point?
These locations are not full IKEA stores and therefore unfortunately cannot process returns.
IKEA planning studios are not full IKEA stores. That’s why they unfortunately cannot process returns.
You can return products purchased at such locations at any IKEA store in Germany. To avoid waiting times, you can book an appointment in advance - please note that the appointment tool is currently available in German only. Or you can use our Express Return options.
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It’s okay to change your mind: If you’re not satisfied after your IKEA purchase, you can return your product within 365 days. If you present your proof of purchase, we’ll refund the full purchase price.
Read moreIf you made your purchase at IKEA Germany – either online or in-store – you can return your product at any IKEA store in Germany.
Read moreYou can return product packaging at your nearest IKEA store if you don’t want to dispose of it at home.
Read moreIf you've earned points for a purchase and later return products, the corresponding number of points will be automatically deducted from your IKEA Family points balance (in some cases, this may result in a negative balance) and will be updated after 24-48 hours.
Read moreYes, we offer you the IKEA ‘Zweite Chance’ programme for this purpose. Under certain conditions, IKEA will buy back the furniture and then offer it for sale in the Zweite Chance Markt.
Read moreFor an unused mattress, you can book a paid pickup service. A mattress you’ve already slept on must be returned to the store by yourself.
Read more