Can I return a product I bought from the Second Chance Market?
Our 365-day return policy does not apply to products from the Second Chance Market.
Items from the IKEA Second Chance Market are excluded from the 365-day return policy.
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With the Second Chance Buyback Service and the Second Chance Market, we are working together to extend the life of IKEA products. You can easily resell used furniture or buy it again at reduced prices. Good for your home – and good for the planet.
Read moreWith IKEA Second Chance, you can give used IKEA products a new life and extend their useful life. Whether buying or selling back – together we make sustainable furnishing easy and affordable.
Read moreYou can return well-preserved IKEA furniture and receive a prepaid card for future purchases, giving your furniture a second life and promoting sustainability. IKEA Family members receive an additional 15% bonus on the buyback price.
Read moreIf a product breaks during transport home or during assembly, you may be able to claim "Transport and Assembly Assurance" to have the product replaced free of charge. The prerequisite for this is that you used your IKEA Family card when purchasing the product. If the card has not been used or you are not an IKEA Family member, unfortunately the protection does not apply. In this case, you can contact IKEA customer service to explore paid replacement options.
Read moreWe want you to enjoy our products for a long time. For this reason, we offer you an extended warranty period for many products that goes beyond the legal guarantee. All IKEA products are carefully tested before they are sold. However, if you notice a quality issue over time, contact our IKEA customer service.
Read moreWith the IKEA buy-back service, we work together to ensure that used IKEA furniture finds a new home. In order for this to succeed, there are clear criteria as to which products we can buy back – and which we cannot.
Read more