How does the Second Chance Buyback Service and the Second Chance Market work?
With the Second Chance Buyback Service and the Second Chance Market, we are working together to extend the life of IKEA products. You can easily resell used furniture or buy it again at reduced prices. Good for your home – and good for the planet.
- Second Chance Buyback Service
How it works step by step
- Check product & determine value
- Check online if your product is suitable
- Receive a non-binding buyback offer directly
- Get Deal
- Offer is displayed immediately
- Additionally sent by e-mail
- Bringing the product to the store
Important: - Within 30 days
- Bring clean and built up
- Drop-off in the exchange & return area
- Product may not dismantled be
- An evaluation is only possible in a structured manner
- On-site assessment
- Employees check the condition
- Final price to be determined
- May differ from the online offer
- Get a prepaid card
- IKEA prepaid card instead of cash
- Valid for 3 years
- Redeemable online & in stores
- Reuse
- Furniture is refurbished
- Selling in the Second Chance Market
Good to know
- No proof of purchase necessary
- Product must be clearly recognizable as an IKEA product
- Buy-back service available in all IKEA stores
- Exception: Planning studios (no buyback, no market)
- Second Chance Market
Your benefits
- 1 year warranty on all items
- Sustainable shopping
- Constantly changing assortment
Book online – this is how it works
- Select a store
- Register & reserve items online
- Pick up on site
Reservation rules
- Max. 5 products can be reserved at the same time
- Same item max. 3× can be reserved one after the other
- Reservation duration:
- 24-48 hours (depending on the store)
- Saturday reservations until Monday closing time
Important notes
- Reservation can be cancelled at any time (link in confirmation email)
- No reservation number? → name is enough on site
- Shop & Go also works in the Second Chance Market
- Our contribution to the circular economy
- Furniture can be used for longer
- to repair them
- and pass it on
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With the IKEA buy-back service, we work together to ensure that used IKEA furniture finds a new home. In order for this to succeed, there are clear criteria as to which products we can buy back – and which we cannot.
Read moreWith IKEA Second Chance, you can give used IKEA products a new life and extend their useful life. Whether buying or selling back – together we make sustainable furnishing easy and affordable.
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Read moreTo ensure that your furniture arrives at your doorstep, you can simply order it online and have it delivered by a freight forwarder. After entering your zip code, you will see all available shipping methods. Choose between "Standard Curb Delivery" or "Express Curb Delivery" and decide on a delivery date. Then enter your data and receive a confirmation by email with the fixed delivery date. On the day of delivery, please ensure free access to the delivery location. An adult must receive and sign the goods. The shipping company will deliver your order outside the building as close to your address as the driveway allows. Then check directly whether everything is complete and undamaged. If something is missing or damaged, our IKEA customer service will be happy to help you.
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