What can I expect with a Click & Collect order?
With Click & Collect, you can order online and then conveniently collect your items from an IKEA store, pick-up point or pick-up box. The selection is ideal for reducing delivery costs, avoiding waiting times or when dealing with a challenge at the delivery address.
Costs: The exact costs are calculated based on the value of your goods or the pick-up location. Click & Collect is often even free of charge for IKEA Family and IKEA Business Network members. You can find all the latest information online.
Delivery time and scheduling: You select your time slot for collection directly during your order. Collection is usually possible on the same day or within a few days
Product size and weight: With Click & Collect, there are no limits to size and weight. You just need enough space in your own vehicle. Due to stock restrictions, some products may not be available for Click & Collect and can only be delivered by delivery company. You can easily find the delivery methods in your cart.
Delivery address: Best if you live near an IKEA store or pick-up point. You can find your nearest location on our website.
Your effort: We pack your cart for you. All you have to do is take your order to your vehicle and load it. It's best to bring a second person with you to help you with heavy furniture.
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To ensure that everything runs smoothly, we ask you to make sure you keep your collection appointment. If you are unable to do so for important reasons, please pick up your order as soon as possible, but no later than the next day.
Read moreWe will put your products together on the day of collection shortly before your time slot. Once everything is ready, we will send you a pick-up confirmation email or call you.
Read moreYou will receive your refund as soon as possible to the payment method you used.
Read moreYour selected pick-up date and time slot will not be displayed in your order confirmation.
Read moreYou can pick up your Click & Collect order at any IKEA store or at one of our pick-up stations. Pick-up is signposted on site.
Read moreIt is not possible to change the address, add or cancel individual products.
Read more