How much does it cost if IKEA picks up my item?
Within your 365-day return period, you can have your item picked up by our freight service for €75. Your furniture must be dismantled when picked up.
Things to consider when returning items:
- After your purchase, you have 365 days to return your products. We will refund the full purchase price.
- The product can be new and unopened or opened and assembled – the important thing is that it is unused and undamaged.
- Please bring your original proof of purchase (receipt, delivery note, or invoice), either in paper or digital form.
- You can return the product at any IKEA store, regardless of where in Germany you purchased it.
- Your statutory right of withdrawal as well as your statutory warranty claims remain unaffected by this return policy.
- Please note that returns are unfortunately not possible at IKEA planning studios or pick-up points.
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Read moreAt IKEA, we make sure that you get your new furniture and home accessories in the way that best suits your life. We offer deliveries by freight forwarder or parcel, as well as the Click & Collect service to reserve and collect goods on site.
Read moreTo make sure your large projects can move in with you, simply order your furniture online and have it conveniently delivered to your home by a delivery team. Once you’ve entered your postal code, we’ll show you all available order options. Choose “Standard Delivery” for relaxed planning or “Express Delivery” if you’re in a hurry. Select a delivery date and then enter your personal details. After completing your order, you will receive a confirmation email containing your fixed delivery date. On the day of delivery, please ensure that access to your delivery location is clear. Important for you: An adult must sign upon delivery. The drivers will bring your order into a room of your choice. Please check right away whether everything has arrived undamaged. If anything is missing or damaged, simply contact our IKEA Customer Service — we’ll take care of it!
Read moreWithin the 365-day return period, you can send parcel-sized products back to us.
Read moreIKEA will examine the product and check whether it is covered by the guarantee. This is what happens in a valid guarantee claim:
Read moreFor the best ordering option, consider the size and type of your order: parcel delivery for smaller items and truck delivery for larger or bulky items. If you prefer to pick up your items yourself, Click & Collect offers you flexibility. For truck deliveries, you can see available time slots, delivery times and costs in the shopping cart.
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