Can IKEA collect my return and how much does it cost?
If you don't want to return your furniture yourself, IKEA can arrange to pick up your return for you.
For items covered by the 365-day return policy, we offer a pick-up service at a flat rate of 75€ per order. At the time of collection, the furniture must already be dismantled.
You can conveniently order the pick-up online: https://www.ikea.com/de/de/returns/
This is what you should consider when returning:
- Pickup can be used for items that fall under the 365-day return policy.
- The cost of return collection is a flat rate 75€.
- The furniture must already be dismantled before collection.
- You have 365 days time to return your products.
- We will refund you the full purchase price if the return conditions are met.
- The products may have been unpacked or assembled, but must be unused and undamaged.
- Please have your proof of purchase ready, for example receipt, invoice or delivery note, also digitally.
- Returns are available at all IKEA stores in Germany, regardless of where you bought the items.
- Returns to planning studios and pick-up locations are not possible.
You can find more information here: https://www.ikea.com/de/de/returns/
Dispose of old furniture or have it dismantled
Are you making room for something new? In many cases, you can book the dismantling, collection and professional disposal of your old furniture directly together with your new IKEA purchase. This makes the change particularly easy.
General requirements
Please note the following information for all dismantling and disposal services:
- The service must be at least 3 days before the desired date can be booked. To do this, contact customer service at +49 6192 939 99 99.
- The services are not available on islands.
- For orders with Klarna or Ratepay no additional services can be added to the existing order.
- Payment at the local service partner is not possible.
Have furniture disposed of
When you buy a new piece of furniture from IKEA and have it delivered, you can often book the disposal of a corresponding old piece of furniture. To do this, contact customer service at +49 6192 939 99 99.
The following applies: 1:1 exchange principle: For each new piece of furniture, a comparable old piece of furniture can be disposed of, for example, a new bed in exchange for an old bed.
Prerequisites
- The old piece of furniture must already be dismantled.
- Disposal must be booked in advance.
Price
49€ per piece of furniture
Need help disassembling?
For private customers, the dismantling of individual pieces of furniture is not offered by our service partners. If you need support with dismantling, you can book an assembly service via Taskrabbit: https://www.taskrabbit.de/
Have your sofa or armchair disposed of
When you buy and deliver a new IKEA sofa, you can book the collection and disposal of your old sofa or armchair.
Included in the service
- Pick-up from your apartment
- Disassembly if necessary
- Professional disposal
Price
19€ per seat
Good to know
This service can also be combined with curbside delivery.
Have the mattress disposed of
When buying a new mattress with forwarding delivery, you can add the disposal of your old mattress directly during the ordering process.
Price
14€ per mattress
How it works
- Disposal must be booked during the ordering process.
- Subsequent bookings may not be possible, depending on the payment method chosen.
- The delivery team brings a disposal bag with them.
- After packaging, the mattress is taken away and disposed of properly.
Dismantle and dispose of used kitchen
When you buy a new IKEA kitchen, you can also order the dismantling and disposal of your existing kitchen. To do this, contact customer service at +49 6192 939 99 99.
Price
149 € per linear kitchen meter
The calculation is based on the longer line of upper and lower cabinets.
Prerequisites
- The service is only available in conjunction with the purchase of a new IKEA kitchen.
- In addition, a complete kitchen assembly must be booked.
- Old kitchen dismantling is not available on islands.
- The dismantling must be at least one day before the installation of the new kitchen take place.
Included in the service
- Arrival of the assembly team within the assembly area
- Dismantling the old kitchen
- Dismantling of existing electrical appliances
- Environmentally friendly disposal of the kitchen and electrical appliances
- Removal and disposal of all material residues
- Leaving the work area swept clean
What is not dismantled?
Wall panels glued to the wall or tile backsplash are not removed. These often cannot be removed without residue and could damage walls or tiles.
Have bathroom furniture disposed of
For private customers, the disposal of old bathroom furniture is only possible in conjunction with a booked bathroom furniture assembly (Package II). To do this, contact customer service at +49 6192 939 99 99.
Price
99€ in addition to the bathroom furniture assembly
Prerequisites
- The old bathroom furniture must already be dismantled.
- The service includes the removal of washbasins and, if necessary, base cabinets.
Services for business customers
Dismantle and dispose of old furniture
Business customers can book the dismantling and disposal of existing furniture together with the delivery and assembly of new furniture. To do this, contact customer service at +49 6192 9397 600.
Price
49€ per fitter and hour
Prerequisites
- Bookable only in connection with the delivery and installation of new furniture.
- The following applies: 1:1 exchange principle.
- The service is not available on islands.
Good to know
Dismantled furniture will be disposed of properly. It is not possible to return it to an IKEA store as a return.
Dismantle and dispose of bathroom furniture including washbasin solutions
Price
49€ basic flat rate plus 40€ per fitter and hour
Prerequisites
The following services must already be booked:
- Delivery
- Bathroom furniture assembly
- Water connection of bathroom furniture
In addition, the following applies:
- The following applies: 1:1 exchange principle.
- For double sinks, the service is only charged once.
- The disconnection of high-voltage connections, for example in boilers or low-pressure systems, is not part of the service.
- The service is not available on islands.
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