Can IKEA pick up my mattress if I want to return it?
For an unused mattress, you can book a paid pickup service. A mattress you’ve already slept on must be returned to the store by yourself.
If the mattress is unused, you can return it like any other product within 365 days with proof of purchase. In this case, you can book a pickup by freight service for €75.
For mattresses, we also offer a 365-night test sleep. If you realize during this period that the mattress isn’t right for you, you can bring it to the store yourself and return it with proof of purchase.
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We’ll gladly help you find the right mattress for your needs. You can test an IKEA mattress for 365 nights.
Read moreYes, provided your new mattress is delivered by one of our forwarding agents. It is not possible to take back old mattresses if they are delivered by post or parcel.
Read moreWe want you to find the right mattress. That’s why you can test sleep on a newly purchased IKEA mattress for 365 nights.
Read moreChanged your mind? No problem! You can return any product that meets the IKEA return policy within 365 days. This return policy does not apply to pre-cut items (e.g., fabrics, kitchen countertops), green plants, and second-chance items.
Read moreIt is possible to return an item that is open or assembled if the item is complete and clean. Remember to bring your receipt or proof of purchase to an IKEA store for your return.
Read moreIt's okay if you change your mind. If, contrary to expectations, you are not satisfied after your purchase or change your mind, you can take advantage of our generous 365-day return policy.
Read more