Can IKEA pick up my mattress if I want to return it?
For an unused mattress, you can book a paid pickup service. A mattress you’ve already slept on must be returned to the store by yourself.
If the mattress is unused, you can return it like any other product within 365 days with proof of purchase. In this case, you can book a pickup by freight service for €75.
For mattresses, we also offer a 365-night test sleep. If you realize during this period that the mattress isn’t right for you, you can bring it to the store yourself and return it with proof of purchase.
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Yes, provided your new mattress is delivered by one of our forwarding agents. It is not possible to take back old mattresses if they are delivered by post or parcel.
Read moreWe want you to find the right mattress. That’s why you can test sleep on a newly purchased IKEA mattress for 365 nights.
Read moreWe offer a 10-year guarantee on our mattresses. Please check the details to see which products are excluded from the guarantee.
Read moreIf you want to upgrade your mattress, you only pay the difference between the original purchase price and the price of the new mattress.
Read moreYes, we offer you the IKEA ‘Zweite Chance’ programme for this purpose. Under certain conditions, IKEA will buy back the furniture and then offer it for sale in the Zweite Chance Markt.
Read moreWithin your 365-day return period, you can have your item picked up by our freight service for €75.
Read more