Who do I contact if the IKEA pick-up box has a technical fault?
Please excuse that there has been a technical malfunction. Please come to the customer service desk in the store during opening hours. Our staff will be happy to help you.
If you receive a damaged product, you can either file a complaint online or contact IKEA Customer Service for support.
Read moreYou have three options to choose from:
Read moreTo pick up your Click & Collect order, you can also have it delivered to an IKEA pick-up station in some regions of Germany.
Read moreCan't solve your problem in the chat? Then give us a call on 0049 6192 - 939 99 99.
Read moreWe are sorry that you have reason to complain. Whether you purchased online or in an IKEA store in Germany, please let us discuss your concerns in person.
Read moreBy registering or activating your profile, you can manage your orders, submit complaints, and easily order spare parts.
Read more