When can I reach IKEA customer service?
You can get in touch with us via chat or phone or chat.
Monday - Saturday
8 am - 6 pm
You can reach us by chat at the following times.
Monday - Friday
8 am - 8 pm
Saturday
8 am - 7:30 pm
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If your IKEA product has been recalled, it should no longer be used. Visit your nearest IKEA store or contact IKEA customer service to return it and get a refund.
Read moreIf you notice a quality problem with your household appliance or it doesn't work as intended, you can report this directly to the manufacturer as long as the product is still within guarantee. If the appliance is made by IKEA itself, you can contact IKEA customer service online.
Read moreIf something is missing after your delivery, please first check whether your order was split into multiple shipments: the missing products may still be on their way. If that is not the case, please report it as soon as possible via “Track and manage your order” or contact IKEA Customer Service – either online or at an IKEA store.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreIf you've received a product or package that has missing parts such as screws or components, you can either order them online, pick them up at an IKEA store or arrange a delivery through IKEA Customer Service - depending on which part is missing.
Read moreIf an IKEA gift card purchased online doesn't arrive, there are a few simple steps you can take to resolve the issue quickly. The most important measures are to check your email inboxes and, if necessary, contact IKEA Support.
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