When can I reach IKEA customer service?
You can get in touch with us via chat or phone or chat.
Monday - Saturday
8 am - 6 pm
You are welcome to chat with us.
You can reach us by chat at the following times.
Monday - Friday
8 am - 8 pm
Saturday
8 am - 7:30 pm
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We will be happy to help you. Simply choose the contact channel that best suits your concerns.
Read moreDo you need support with the purchase of an electrical appliance or bathroom furniture? Our colleagues will be happy to advise you by phone.
Read moreTo ensure that your large projects also move in, you can easily order your furniture online and have it conveniently delivered to your home by freight forwarder. As soon as you have entered your zip code, we will show you all available shipping methods.
Read moreTo make sure your favourite items move in quickly, simply add your smaller items to the shopping cart. Once you've entered your zip code, we'll show you all the available shipping methods. Once you've completed your order, you'll receive a confirmation email. You'll find the estimated delivery date and tracking information. On the day of delivery, it's ideal to be at home to receive your package. It's best to check right away to make sure everything has arrived undamaged. If something is missing or damaged, just get in touch with our IKEA customer service and we'll take care of it!
Read moreWould you like to reserve products so that your project can start even faster? Simply order your products online and pick them up conveniently at a location of your choice. Once you've entered your zip code, we'll show you all the available shipping methods, select "Click & Collect" and choose your pick-up location and time slot. Now all that's missing is your personal data and you can complete the order. You will find the order confirmation in your mailbox. Once your cart is packed for you, we'll send you an email or text message.
Read moreAt IKEA, we make sure that you get your new furniture and home accessories in the way that best suits your life. We offer deliveries by freight forwarder or parcel, as well as the Click & Collect service to reserve and collect goods on site.
Read more