Where can I find my order number?
There are several ways to locate your order number depending on how you made the purchase. It can be found on your email confirmation, order form or on an invoice.
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Would you like to reserve products so that your project can start even faster? Simply order your products online and pick them up conveniently at a location of your choice. Once you've entered your zip code, we'll show you all the available shipping methods, select "Click & Collect" and choose your pick-up location and time slot. Now all that's missing is your personal data and you can complete the order. You will find the order confirmation in your mailbox. Once your cart is packed for you, we'll send you an email or text message.
Read moreTo make sure your favourite items move in quickly, simply add your smaller items to the shopping cart. Once you've entered your zip code, we'll show you all the available shipping methods. Once you've completed your order, you'll receive a confirmation email. You'll find the estimated delivery date and tracking information. On the day of delivery, it's ideal to be at home to receive your package. It's best to check right away to make sure everything has arrived undamaged. If something is missing or damaged, just get in touch with our IKEA customer service and we'll take care of it!
Read moreTo ensure that your large projects also move in, you can easily order your furniture online and have it conveniently delivered to your home by freight forwarder. As soon as you have entered your zip code, we will show you all available shipping methods.
Read moreIf you bought a product from IKEA Germany, you can return it to any IKEA store in Germany. It doesn't matter whether you bought the item online or in another IKEA store. Please note that returns are currently not possible at IKEA stores in Ingolstadt. Instead, use another store near you.
Read moreWith Click & Collect, you can order online and then conveniently pick up your items at an IKEA store, at a pick-up station. The selection is ideal for reducing delivery costs, avoiding waiting times or in case of challenges at the delivery address. And you can reserve items and products online and pick them up yourself.
Read moreMost IKEA products can be delivered, but there may be restrictions for fragile, oversized or seasonal products. In this case, our Click & Collect service is a good alternative. We deliver within Germany - delivery addresses on German islands may have their own delivery conditions. Delivery availability depends on your location, the size of your order and the product type. To ensure a smooth shipment, please enter your address correctly when ordering and answer the delivery questions.
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