Where can I find my order number?
There are several ways to locate your order number depending on how you made the purchase. It can be found on your email confirmation, order form or on an invoice.
If you have made an online purchase, look for the confirmation email (it might be in your "junk mail" / "Spam" folder).
If you made an in-store purchase, you can find the order number on the order form you were given to pay at checkout or the invoice.
Are you an IKEA Family member and was your card registered at the time of purchase? Then your purchase is saved in your profile.
War das hilfreich?
Danke für dein Feedback!
Welche Abschnitte unserer Antwort findest du mangelhaft oder nicht hilfreich?
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Danke für dein Feedback!
War der Inhalt nicht hilfreich für dich? Versuche eines der folgenden Dokumente.
You can see your customer number on every invoice. Your customer number is also your payment card number.
Read moreYou can view your IKEA Business Network account number in various places.
Read moreWe all want our home to be a safe place, not least for children. If we work together, we can reduce the risk of accidents. The easiest way to avoid tipping accidents is to anchor your furniture to the wall.
Read moreTo ensure that your favorite items arrive quickly, simply add your smaller items to the shopping cart. As soon as you have entered your zip code, we will show you all available shipping methods. Choose parcel delivery and enter your personal details. After completing your order, you will receive a confirmation email. In it you will find the expected delivery date and information on tracking. On the day of delivery, it is ideal if you are at home to receive your parcel. It's best to check straight away whether everything has arrived undamaged. If something is missing or damaged, simply contact our IKEA Customer Support - we'll take care of it! You should be at home on the day of delivery or, if necessary, arrange an alternative delivery option with the parcel service. Audit the parcel immediately upon receipt and report any missing or damaged items to IKEA Customer Support as soon as possible.
Read moreTo get your project started even faster, simply order your products online and pick them up conveniently at a location of your choice. Once you have entered your zip code, we will show you all available delivery methods. Select "Click & Collect" and choose your pick-up location and time slot. All you need to do now is enter your personal details and you can complete your order. You will find the order confirmation in your mailbox. As soon as your cart is packed for you, we will send you an email or text message.
Read moreIf you made your purchase at IKEA Germany – either online or in-store – you can return your product at any IKEA store in Germany.
Read more