I have canceled my Click & Collect order. When will I receive my refund?

It is not possible to change the address or add or cancel individual products.

To ensure that everything runs smoothly, we ask you to make sure you keep your collection appointment. If you are unable to do so for important reasons, please pick up your order as soon as possible, but no later than the next day.

We will put your products together on the day of collection shortly before your time slot. Once everything is ready, we will send you a pick-up confirmation email or call you.

Your selected pick-up date and time slot will not be displayed in your order confirmation.

You are not able to pick up your order on the agreed date? No problem! Do you know that an authorized person can also collect your goods?

Shop online and pick up your order at the IKEA store or at one of our pick-up stations on the date of your choice.