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What if I can't redeem my IKEA gift card or prepaid card?

If an IKEA gift card or prepaid card cannot be redeemed, this is often due to redemption conditions such as the necessary PIN or because certain types of cards are only valid in the store. Technical reasons such as temporarily reserved credit or incorrect entries can also prevent the amount from being used immediately.

1. Check redemption requirements

  • Gift cards and prepaid cards can only be at the end of the checkout process can be entered.
  • For online redemption, a 4-Piece PIN required.
  • Cards without a PIN are usually older cards or promotional cards and can only be redeemed in an IKEA store.

2. Enter the voucher code correctly

Check the following points:
  • Enter code without spaces.
  • Use the correct card number and PIN.
  • Make sure that the input is made in the last step of the checkout.
If the card shows as "unloaded" or invalid, check the current card balance.

3. Use multiple gift cards

  • Technical errors can occur with several cards.
  • Give the cards if possible one after the other.

4. Check payment cancellation or reserved balance

If the purchase process has been canceled, the credit may be temporarily reserved.
  • Approval is usually done automatically within 24 hours.
  • The credit is then available again.

5. Remove the voucher from the shopping cart

If a voucher has been deposited in the shopping cart and the shopping cart is subsequently abandoned:
  • Remove the voucher from the shopping cart.
  • The reservation is usually made within 24 hours.

6. Check the type of card

IKEA Gift Card / Prepaid Card

  • Redeemable online and in stores (with PIN).

Promotional cards (e.g. IKEA Advent calendar)

  • Only redeemable in the store.
  • Not usable online.

Ticket Plus® City Card

  • Can only be used in the IKEA store in the respective redemption area.
  • Not suitable for online orders.

Vouchers at Work/ corporate benefits Prepaid Cards

  • Can be used like IKEA gift cards.
  • If you have any problems, contact the customer service of the respective benefit provider.

Vouchers from other providers

(e.g. Cadooz, Voucher Gold, Wish Voucher)
  • Cannot be redeemed directly on IKEA.de.
  • Please check the redemption conditions of the respective provider.

7. Redeem coupons on IKEA.de

Additional restrictions apply to coupons:
  • Only German coupons can be redeemed on IKEA.de.
  • Per order is only a coupon possible.
  • Cannot be combined with:
    • IKEA Family Offers
    • IKEA gift cards or prepaid cards

Use Click & Collect

  • IKEA gift cards and prepaid cards with PIN can be used for Click & Collect.
  • Cannot be combined with the payment method Klarna.

9. Gift Card Not Received

If an ordered gift card has not arrived:
  • Contact IKEA customer service via chat.
  • The search term "Gift card not received".

10. No PIN on the card

  • Older gift cards or refund cards sometimes don't have a PIN.
  • These cards can only be redeemed in the store.
  • You don't have an expiration date due to the missing PIN.

11. Card number or PIN unreadable

If your card number or PIN is damaged or unreadable:
  • The credit can no longer be redeemed.
  • The card cannot be replaced or refunded.

12. Credit seems to have disappeared

If the card has already been assigned to an order:
  • The credit will be reserved during the ordering process.
  • If the order is not completed, the release usually takes place within 1 hour.
  • After that, the card can be used again.
  • You can increase your credit Check online or "Gift Card Balance" in the IKEA chat.

13. Check the validity of the gift card

  • IKEA Gift Cards can be purchased within 3 years after the date of purchase can be redeemed.
Further reading Link:

14. Problem still exists

If the card cannot be redeemed despite all checks:
  • Check your balance online.
  • Contact IKEA customer service via chat.
  • Have the card number ready so that the card can be checked.
 
 

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