What can I do if my product is missing some parts?
If you've received a product or package that has missing parts such as screws or components, you can either order them online, pick them up at an IKEA store or arrange a delivery through IKEA Customer Service - depending on which part is missing.
We apologize for the inconvenience and will do our best to help you. If you are missing a part of a product you just purchased, please check all boxes first, as some products may be split into multiple boxes. If the individual parts cannot be found in any of the boxes, the further procedure depends on whether the individual parts are listed in the assembly instructions with a numerical code (6- or 8-digit spare part number).
If you don't have the assembly instructions at hand, you can find them on IKEA.de on the product page under "Product Details" > "Assembly and Documents" > "Assembly Instructions".
There is a 6- or 8-digit spare part code
If the missing spare parts have a 6 or 8-digit code, you can order them via our Online-Formular to be posted directly to you - free of charge. The parts will be delivered to you by post within three to five working days.
If you need the spare parts faster, then visit your Nearest IKEA store and contact the customer service desk, which is usually located near the exit. There is also a small selection of spare parts that the staff can hand over to you directly. IKEA planning studios and pick up points cannot hand out spare parts. Please note: If the spare part is not in stock on site, the colleagues will organize a free postal delivery for you. Delivery will be made to your address within three to five business days.
There is no spare part code
If the missing part in the assembly instructions does not have a spare part code, please contact IKEA Customer Service - either in the store or online:
- Visit an IKEA store. Make sure you bring your proof of purchase. If you used your IKEA Family account to make purchases, you can access the receipt from your profile: Log in to your IKEA Family-Konto and look under "Purchase History". In your nearest IKEA store contact the customer service desk, which is usually located near the exit.
The co-worker will help you identify the missing item. If it's available locally, you can take it home right away. If not, they will arrange home delivery as soon as the part is available. - Contact IKEA customer service online. Type make a claim in person in the chat. We can identify the missing part and arrange a home delivery if the item is available in the spare parts warehouse. Remember to have your order number or receipt handy when contacting customer service.
War das hilfreich?
Danke für dein Feedback!
Welche Abschnitte unserer Antwort findest du mangelhaft oder nicht hilfreich?
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Danke für dein Feedback!
War der Inhalt nicht hilfreich für dich? Versuche eines der folgenden Dokumente.
To make sure your favourite items move in quickly, simply add your smaller items to the shopping cart. Once you've entered your zip code, we'll show you all the available shipping methods. Once you've completed your order, you'll receive a confirmation email. You'll find the estimated delivery date and tracking information. On the day of delivery, it's ideal to be at home to receive your package. It's best to check right away to make sure everything has arrived undamaged. If something is missing or damaged, just get in touch with our IKEA customer service and we'll take care of it!
Read moreAt IKEA, we believe that an easy logistic impacts both the planet and the people. Having a simple and straight-forward transportation from producer to warehouses allows us to secure low product prices as well as limit our CO2 emissions. But this means as well that we cannot transfer articles from store to store.
Read moreIf a product does not meet your expectations, you can return many items to IKEA thanks to the 365-day return policy. The prerequisite is that the products are unused, undamaged and clean. It is not a problem if the packaging has already been opened or the item has already been assembled. The original packaging is not required for the return.
Read moreMost IKEA products can be delivered, but there may be restrictions for fragile, oversized or seasonal products. In this case, our Click & Collect service is a good alternative. We deliver within Germany - delivery addresses on German islands may have their own delivery conditions. Delivery availability depends on your location, the size of your order and the product type. To ensure a smooth shipment, please enter your address correctly when ordering and answer the delivery questions.
Read moreShop & Go makes shopping in the IKEA store even easier. You scan your items directly while shopping with your smartphone and then pay at the specially marked Shop & Go checkout. This saves you time and you don't have to empty your products from the shopping cart again at the checkout.
Read moreFor all IKEA sofas with washable covers, you can buy the frame of the sofa and the covers separately
Read more