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What is Shop & Go with the IKEA app?

Shop & Go makes shopping in the IKEA store even easier. You scan your items directly while shopping with your smartphone and then pay at the specially marked Shop & Go checkout. This saves you time and you don't have to empty your products from the shopping cart again at the checkout. And you won't have to wait in line at the register anymore.

How to activate Shop & Go

To use Shop & Go, you need the latest IKEA app. You can download it here and discover all the features: www.ikea.com/de/de/customer-service/mobile-apps/
Once you're in the store, you have two options to start Shop & Go:
  • Scan a Shop & Go QR code in the entrance area. The store will be selected automatically and you can get started right away.
  • Alternatively, in the IKEA app, open the scan icon next to the search bar and select your store manually.
Important: Please allow the IKEA app to access your camera so that QR codes and product barcodes can be scanned.

How shopping with Shop & Go works

During your shopping, you simply scan the barcodes of your desired items and place the products in your shopping cart or shopping bag as usual. Your shopping cart in the app is automatically updated, so you can keep track of your purchase at all times.
When you're done, open the shopping cart in the app and select "Buy now". A QR code will then be generated, which you can scan at a signposted Shop & Go checkout.
Payment is possible conveniently with common cashless payment methods, including Girocard, credit card, Apple Pay or Google Pay.

Are there special Shop & Go cash registers?

Yes. Shop & Go has its own designated checkout areas.
There, you first scan the QR code generated in the app on the scanner next to the access gate. You can then complete your purchase without taking your items out of the cart again.

Can I buy the entire range with Shop & Go?

In principle, yes. You can scan almost all take-away items, including items from the Swedish shop and food products, with Shop & Go.
For items from the goods issue, you can either scan the QR code on the price label of the exhibit or enter the item number manually.
If you have product combinations or if a barcode is difficult to find, our staff will be happy to help you.

Frequently asked questions about Shop & Go

How do I remove a scanned item?
Open your shopping cart in the app and tap on the minus symbol for the corresponding item. Items can also be removed during the checkout process if necessary.
Is there a limit to the number of articles?
No, you can scan as many items as you want.
Can I add orders from a scheduling tool or from the kiosk?
Currently, such orders cannot be scanned directly through Shop & Go. However, they can be paid for at checkout along with your purchase.
My price is displayed differently in the app. Why?
Current offers and promotions are sometimes only taken into account at the start of the payment process.
Are checks carried out?
Yes. To ensure smooth shopping, random checks of goods can be carried out. In this case, the cashier will support you directly on site.

Delivery after purchase

If you would like to have your items purchased with Shop & Go delivered, you can visit the transport counter at the customer service after paying. There the appropriate delivery option will be agreed with you.
Please note that this service is not available in every store. Here you can find your Nearest IKEA store.

Benefits of the IKEA app

The IKEA app accompanies you before, during and after your purchase. You can:
  • Discover products and get inspired
  • Create wish lists
  • Check product availability
  • Use your digital IKEA Family card
  • Shop online
  • Use Shop & Go and pay faster
 

Do I need an IKEA Family membership?

No. Shop & Go can also be used without an IKEA Family membership.
However, as an IKEA Family member, you will benefit from additional benefits such as personalised offers, a faster login and a direct link to your IKEA account.

Information on data protection and technical requirements

For some app functions, such as navigation in the store, Bluetooth and location services are required. The app uses this information exclusively to improve functionality. The collected data is processed anonymously and deleted after a limited time.
If navigation or scanning does not work, please check:
  • Is Bluetooth enabled?
  • Is there an internet connection?
  • Is the latest version of the IKEA app installed?
  • Has camera access been allowed?
If the problem persists, our team in the store will be happy to help you.
This makes your shopping even more relaxed: scan items, pack them directly and pay faster. Welcome to Shop & Go. 💙💛
 

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