How can I contact IKEA?
We offer you a number of ways to get in touch with us.
- Chat with us from Monday to Friday 08:00 - 20:00 and Saturday from 08:00 - 19:30.
- Call us from Monday to Saturday 08:00 - 18:00 on +4961929399999.
- Call our IKEA for entrepreneurs team Monday to Friday 08:00 - 18:00 and Saturday 08:00 - 16:00 at +4961929397600.
- If you would like to report a complaint to us, start the chat and type "I want to make a claim." in the text box.
- Please note that we are currently unable to provide email support
- Please contact customer service at your nearest IKEA store.
- You can book an appointment here. It will be quicker and you won't have to wait long.
If you would like to report a complaint to us, start the chat and type "I want to make a claim." in the text box.
Please note that our stores cannot be contacted directly by phone.
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If your IKEA product has been recalled, it should no longer be used. Visit your nearest IKEA store or contact IKEA customer service to return it and get a refund.
Read moreIf you notice a quality problem with your household appliance or it doesn't work as intended, you can report this directly to the manufacturer as long as the product is still within guarantee. If the appliance is made by IKEA itself, you can contact IKEA customer service online.
Read moreIf an IKEA gift card purchased online doesn't arrive, there are a few simple steps you can take to resolve the issue quickly. The most important measures are to check your email inboxes and, if necessary, contact IKEA Support.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreIf a product breaks during transport home or during assembly, you may be able to claim "Transport and Assembly Assurance" to have the product replaced free of charge. The prerequisite for this is that you used your IKEA Family card when purchasing the product. If the card has not been used or you are not an IKEA Family member, unfortunately the protection does not apply. In this case, you can contact IKEA customer service to explore paid replacement options.
Read moreIf your IKEA product was delivered in damaged condition, please report it as soon as possible via Track and manage your order or contact IKEA Customer Service either online or in an IKEA store.
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