When can I contact IKEA customer service via phone?
You are weolcome to contact us via phone during our business hours.
- Monday to Friday between 8:00 am and 8:00 pm
- Saturday between 8:00 am and 7:30 pm
War das hilfreich?
Danke für dein Feedback!
Welche Abschnitte unserer Antwort findest du mangelhaft oder nicht hilfreich?
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Danke für dein Feedback!
War der Inhalt nicht hilfreich für dich? Versuche eines der folgenden Dokumente.
Whether you're planning a new kitchen or just grabbing an IKEA hot dog, we've got you covered. Depending on where you shop and what's on your shopping list, your preferred payment method may change. But don't worry: you can choose from many popular, easy and convenient options to pay for your IKEA shopping with peace of mind.
Read moreIf your IKEA product has been recalled, it should no longer be used. Visit your nearest IKEA store or contact IKEA customer service to return it and get a refund.
Read moreIf you notice a quality problem with your household appliance or it doesn't work as intended, you can report this directly to the manufacturer as long as the product is still within guarantee. If the appliance is made by IKEA itself, you can contact IKEA customer service online.
Read moreIf you've received a product or package that has missing parts such as screws or components, you can either order them online, pick them up at an IKEA store or arrange a delivery through IKEA Customer Service - depending on which part is missing.
Read moreIf something is missing after your delivery, please first check whether your order was split into multiple shipments: the missing products may still be on their way. If that is not the case, please report it as soon as possible via “Track and manage your order” or contact IKEA Customer Service – either online or at an IKEA store.
Read moreIf a product breaks during transport home or during assembly, you may be able to claim "Transport and Assembly Assurance" to have the product replaced free of charge. The prerequisite for this is that you used your IKEA Family card when purchasing the product. If the card has not been used or you are not an IKEA Family member, unfortunately the protection does not apply. In this case, you can contact IKEA customer service to explore paid replacement options.
Read more