Can I return a custom-made worktop?
Please cancel your order for a custom-made worktop before production begins. This way you can avoid non-refundable charges.
Custom-made worktops are excluded from our 365-day return policy and cannot be returned if you change your mind.
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At IKEA, there are numerous worktop options in different materials and colours – suitable for every kitchen. You can choose between pre-cut sizes or custom-made worktops that are perfectly matched to your kitchen.
Read moreYou can design a custom‑made worktop in the METOD kitchen planner by selecting it from the edit menu. Please note that your kitchen design must be reviewed by our IKEA kitchen experts to ensure that the worktop fits perfectly into your new kitchen.
Read moreWith our kitchen worktops - just like with our METOD kitchen system - you get a long-term warranty. To ensure that you can enjoy it for a long time, here are a few simple care tips tailored to the material of your worktop. Good care will ensure that your worktop remains beautiful over long time.
Read moreThe IKEA kitchen installation service includes the full cabinet assembly, worktop fitting, installation of appliances and sinks, as well as lighting and finishing details, so your kitchen is completely ready to go.
Read moreIf your IKEA product has been recalled, it should no longer be used. Visit your nearest IKEA store or contact IKEA customer service to return it and get a refund.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
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