I would like to return a product that I bought with Shop & Go. How do I do that?
Regardless of whether you have used Shop & Go for your purchase or not, you still have the option of exchanging or returning products to our customer service.
Please find out about our returns policy in advance and note that your purchase history in the app is not a substitute for your receipt.
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We want you to enjoy our products for a long time. For this reason, we offer you an extended warranty period for many products that goes beyond the legal guarantee. All IKEA products are carefully tested before they are sold. However, if you notice a quality issue over time, contact our IKEA customer service.
Read moreWith the Second Chance Buyback Service and the Second Chance Market, we are working together to extend the life of IKEA products. You can easily resell used furniture or buy it again at reduced prices. Good for your home – and good for the planet.
Read moreWhether you're planning a new kitchen or just grabbing an IKEA hot dog, we've got you covered. Depending on where you shop and what's on your shopping list, your preferred payment method may change. But don't worry: you can choose from many popular, easy and convenient options to pay for your IKEA shopping with peace of mind.
Read moreIf your IKEA product has been recalled, it should no longer be used. Visit your nearest IKEA store or contact IKEA customer service to return it and get a refund.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreIKEA gift cards or refund cards can be used to purchase products and services in IKEA stores and online.
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