I would like to return a product that I bought with Shop & Go. How do I do that?
Regardless of whether you have used Shop & Go for your purchase or not, you still have the option of exchanging or returning products to our customer service.
Please find out about our returns policy in advance and note that your purchase history in the app is not a substitute for your receipt.
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After payment, please go to our transport counter at customer service to arrange a delivery on your desired date.
Read moreYou have finished your shopping tour, then go to the marked “Shop & Go checkout”, which you will find directly in the checkout area.
Read moreWith Shop & Go, you can easily scan your purchase yourself and pay faster.
Read moreWe’ll take back an IKEA product you have purchased from IKEA between 25 August 2014 and 31 August 2016 for an unlimited period of time if you are not satisfied with it.
Read moreYes, it is generally possible to purchase any takeaway item, including our food items, with Shop & Go. For items that are handed out at the checkout, you can scan the QR code on the price tag of the item on display or enter the item number manually.
Read moreIf you bought a product from IKEA Germany, you can return it to any IKEA store in Germany. It doesn't matter whether you bought the item online or in another IKEA store. Please note that returns are currently not possible at IKEA stores in Ingolstadt. Instead, use another store near you.
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