I would like to return a product that I bought with Shop & Go. How do I do that?
Regardless of whether you have used Shop & Go for your purchase or not, you still have the option of exchanging or returning products to our customer service.
Please find out about our returns policy in advance and note that your purchase history in the app is not a substitute for your receipt.
Within the 365-day right of return, you can return parcelled products to us free of charge.
Read moreIt is possible to return an item that is open or assembled if the item is complete and clean. Remember to bring your receipt or proof of purchase to an IKEA store for your return.
Read morePlease go to our transportation desk at customer service after payment to arrange delivery on your preferred date.
Read moreSimply prepare your return yourself online:
Read moreIt's okay if you change your mind. If, contrary to expectations, you are not satisfied after your purchase or change your mind, you can take advantage of our generous 365-day return policy.
Read moreThe refund depends on the original price and the condition of your piece of furniture.
Read more