Why is my preferred pick-up point unavailable?
Depending on stock levels, your preferred pick-up point could be unavailable at times. Check back the next day.
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Sometimes your order might be transferred to a different PPL parcel shop from the one you chose when placing the order. The reason is usually capacity of the parcel shop, size of your order or technical difficulties.
Read moreThe availability of products depends on your selected location as well as preferred delivery method. A product may be available at your selected location, but unavailable with a specific delivery method and vice versa.
Read moreClick & Collect orders are held for an extra 24 hours after the end of your scheduled pick-up time, but it is not possible to change the pick-up date or time.
Read moreThe delivery methods we offer depend on the products you want to buy and the stock availability in your selected zip code area, for the allocated delivery time.
Read moreThe store stock is most likely low, and the remaining items are predicted to be sold out by the time they would be able to pick them for online purchases. Please check the product page to see the stock status or visit us in store.
Read moreWe want you to receive your products as soon as possible. Some products may however be stocked in-store and others in warehouses, which impacts delivery.
Read more