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Contact and help

Need some help?

Try finding the answer to your question in FAQ, where you can find the most frequently asked questions, or try finding an answer in the following categories.

Our services

Installation, assembly, financial services and more

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Returns and Claims

Returns, claims, IKEA guarantees

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Track and manage your order

Check the status of your order

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Stores and Pick up Points

Opening hours and where to find us

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Spare parts

Order screws, fittings, and other spare parts

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IKEA Family

The IKEA Family club

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How to shop?

Here are a few of our tips for making shopping easier. Find out more about how to shop in our stores or online.

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Contact us – wherever you are

Do you need help or advice, or are you not sure about the solution for a situation related to one of our products or services? Please contact our Customer Support Centre and we'll try to find the best solution for you.

Before you phone us or write to us, make sure you've visited the FAQs section above. It's more than likely that you'll find the answer to your question there and you won't have to wait for it.

Want to contact us in writing? Use our contact or claim form.

You can also contact us through social networks.

We are also available via chat. Just click on the yellow icon located in the bottom right corner of this page.


Contact and claims form

All fields marked with an asterisk (*) are mandatory. Should you be facing technical issues when submitting the form, don't hesitate to contact us. We are here to help.


Call us

The IKEA Customer Support Centre is available from 9 a.m. – 9 p.m. from Monday to Sunday, apart from selected bank holidays.

Thank you for your patience!

Our Customer Service Centre may be fully busy during the current period, so please consider using it only when absolutely necessary. You can also find answers to your questions in the FAQ section or in the search box at the top of this page.

  • Telephone number of Customer Support Centre: (+420) 234 567 890