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Contact and help

Need some help?

Try finding the answer to your question in FAQ, where you can find the most frequently asked questions, or try finding an answer in the following categories.

Our services

Installation, assembly, financial services and more


Returns and Claims

Returns, claims, IKEA guarantees


Track and manage your order

Check the status of your order


Stores and Pick up Points

Opening hours and where to find us


Spare parts

Order screws, fittings, and other spare parts


IKEA Family

The IKEA Family club


How to shop?

Here are a few of our tips for making shopping easier. Find out more about how to shop in our stores or online.

Find out more

Contact us – wherever you are

Do you need help or advice, or are you not sure about the solution for a situation related to one of our products or services? Please contact our Customer Support Centre and we'll try to find the best solution for you.

Before you phone us or write to us, make sure you've visited the FAQs section above. It's more than likely that you'll find the answer to your question there and you won't have to wait for it.

Want to contact us in writing? Use our claim form.

You can also contact us through social networks.

We are also available via chat. Just click on the yellow icon located in the bottom right corner of this page.

Contact and claims form

All fields marked with an asterisk (*) are mandatory. Should you be facing technical issues when submitting the form, don't hesitate to contact us. We are here to help.

Call us

The IKEA Contact Center is at your disposal from Monday to Sunday from 08:30 to 19:00, excluding public holidays. Our telephone line is busiest in the morning hours. However, we will also be happy to help you through Chat communication.

During our unavailability, use the help of our Chatbot by clicking on the yellow icon in the lower right corner or the section Frequently asked questions and answers.

  • Telephone number of Customer Support Centre: (+420) 234 567 890