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Returns and Claims

This page summarises how to return a product to us, our IKEA return policy and making a claim at IKEA.

It’ll also tell you where to find more details on these topics. 


Returns   |   Claims   |  IKEA spare parts


Our belief is that everyone should be able to try our products at home – and to change their mind about them. That's why our IKEA 365-day return policy allows you to return any IKEA product to us – opened or unopened – within 365 days of purchase.​


If you’ve changed your mind about a product, see our full Returns page about returning to an IKEA store, cancelling an IKEA order, express returns and returning at PPL Parcelshops.


Our IKEA claims process is for making a claim within a product's guarantee period. Many of our products come with a prolonged guarantee. These range from 2 to 25 years and come with some terms and conditions.  ​

Have an issue with one of our services? Visit our IKEA claims page to find out how to tell us. ​

IKEA spare parts

Our IKEA spare parts service is for when our customers want to repair their products, and through it we supply spare IKEA assembly parts, such as bolts and screws.

Go to spare parts