Reward from IKEA Family

As an IKEA Family member, you may receive reward points that you can convert into offers, so called rewards. The reward points are represented by the Allen key that IKEA customers recognize as an essential tool for assembling our furniture.

To enjoy these reward points, you must have an active IKEA Family Account with possibility to login on IKEA.be in Belgium & the Grand Duchy of Luxembourg.  Please note that you cannot earn reward points on purchases that you make as a member of the IKEA Business Network, as you cannot benefit from both programs at the same time.

How do I collect points ?

You collect points on all your purchases, whether you buy products or services, online, remote or in physical stores, and when you shop in our restaurants and the Swedish Food Market.

The only purchases that don’t entitle you to points, are gift card purchases and purchases made as an IKEA Business Network member (as explained above you need to choose whether the purchase should be registered with your IKEA Family Account or your IKEA Business Network Account).

You can also collect points on a weekly basis by interacting with IKEA in any of the following ways:

You can earn points once, when you create an account

Please note that you can only receive points for these interactions once a week for each type of interaction. As an example, you may log in to your IKEA Family Account several times in the same week, but you will only receive points for the first login. The next week, you may receive new points for the same type of interaction.

Detailed information about the exact number of points that may be earned on purchases and interactions can be found on your IKEA Family Account, through the IKEA website or app. IKEA reserves the right to change the number of points that may be earned for purchases and interactions as well as change the interactions and purchases that allow customers to collect points. Information about such changes will be found on your IKEA Family Account.

To earn points for purchases and interactions online, you must be logged in to your IKEA Family Account; and for purchases and activities in the store, you must present a physical or digital IKEA Family card. If you don’t identify yourself in a purchase or interaction, you will not be able to do so later, even if you have a receipt or other evidence of the purchase or interaction. The identification is important since, for technical reasons, it is not possible for us to assign points to IKEA Family members who were not identified at the time of purchase or interaction. The identification of the IKEA Family card/logging into the IKEA Family Account is the sole responsibility of the customer.

You can also collect points for purchases like this (one point for every 5€ that you spend):

If you earn points for a purchase, but then return the purchased item(s), we will deduct points from your point balance, based on the value of the returned item(s). If you return purchased items from different purchases, the deduction of points will be considered using the total amount of the return. If you return an article that had a product reward applied in the purchase, you will not be refunded that part of the reward.

You earn one point for every 5€ that you spend, which means that you may end up with fewer points if you make a purchase and then return one of the purchased items, compared to if you had made the same purchase without this particular item. The return of an item could also lead to a negative point balance on your IKEA Family Account. Please note that in case of a negative point balance, IKEA will not make any claim against you, nor are there any obligations associated with it.

Points are not refundable or transferable and cannot be exchanged for money. They can only be used as exchange for various rewards that are made available by IKEA Family. Points are valid during a period of 18 months from the date of collection (i.e. the date of the interaction or purchase that triggered the reward points). After this date the points will automatically expire, but don’t worry - we will remind you several times to make sure you can spend them before they expire).

You can see how many points you have collected as well as the available rewards, on your IKEA Family Account. Points will appear on your IKEA Family Account at the latest 48 hours after completing a purchase or interacting with the IKEA tools and services. Please note that a purchase is not complete until all products in your order have been received.

How can I use my points ?

When you have collected enough points and those points have been registered on your IKEA Family Account (which can take up to 48 hours), the rewards will automatically unlock so they can be chosen in your IKEA Family Account. If you find a reward that you like (and assuming you have enough points) you can choose to redeem the reward. The required number of points will then be subtracted from your point balance, and you will receive an email with a code confirming your choice. After selecting the reward, it will not be possible to return it and receive the corresponding points again.

You can use the voucher code on our website, in the IKEA app, in-store or by contacting the Customer Support Centre. Only one voucher code can be used online and in the IKEA app. Several voucher codes can be used in-store and at the Customer Support Centre. The voucher code can only be used once and will expire if it is not used within thirty (30) days from the day it was issued. If the total value of the voucher is not spent in one single transaction, the remainder will be forfeitedlost. This means that the voucher code is forfeited as soon as it has been used and unfortunately, for technical reasons this will apply even if the order is later cancelled. A reward can only be redeemed by following these instruction

What different rewards can I have ?

Below are some examples of rewards that you can choose with your reward points:

The rewards may change over time based, among other reasons, on availability of products and services in our stores but also on customer interests and needs. This means that we cannot guarantee that a specific reward is available at the time you wish to use it.

Currently available rewards and the number of points required for each of them, as well as the instructions for choosing and selecting a reward, are available in your IKEA Family Account.

Once the points have been used to select a reward, they will no longer be available in your IKEA Family Account and the reward cannot be refunded or returned.

Points cannot be used as partial payment for the purchase of items or services, unless such purchase is part of a claimed reward.

Rewards are exclusive to IKEA Family members and are, for the rest, subject to our IKEA Family terms and conditions. To understand how your personal data is processed as part of this rewards program, please check our Privacy policy.