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Request your invoice

Invoice after a purchase in store

If you’ve been shopping in store you can generate your own invoice. It will be emailed to you immediately. Do be sure to note the following:

  • You need your receipt.
  • You need to be a representative of a business or organisation that is registered for VAT.
  • Your invoice must cover everything on your receipt.
  • Only one invoice per receipt.

Invoice after a purchase at IKEA.be

Just make sure to provide your business details when shopping online. An invoice will be emailed straight to your inbox.

Simply enter your business details when prompted during the online payment process.

Need a copy of your invoice afterwards? 

You can request a duplicate by filling out the following form. For the moment the form is only available in French and here is what you need to do:

  • To access the webform, click the link below, then click on ‘Service après-vente’ and then ‘Facturation’.
  • You will then need to provide your order or receipt number in the field "Numéro de commande / facture / ticket de caisse".
  • You will find the order number (10 digits) at the top of the online confirmation. You will find the receipt number (18 digits) at the bottom of the proof of payment.
  • Enter your message, it can be done in English.-Upload any files if needed.
  • A duplicate invoice will be emailed to your inbox by our Customer Service.

 

Important! This feature is currently not yet available in English. you will be automatically redirected to the French page.

Credit notes for companies 

After returning goods in store, companies can request a credit note by email.

What do you need to request a credit note? 

  • Proof of a return (proof of receipt or reference number).
  • The original invoice.

How to request a credit note

You can request a duplicate by filling out the following form. For the moment the form is only available in French and here is what you need to do:

  • To access the webform, click the link below, then click on ‘Service après-vente’ and then ‘Facturation’.
  • You will then need to provide your order or receipt number in the field "Numéro de commande / facture / ticket de caisse".
  • You will find the order number (10 digits) at the top of the online confirmation. You will find the receipt number (18 digits) at the bottom of the proof of payment.
  • Enter your message, it can be done in English.-Upload any files if needed.
  • A duplicate invoice will be emailed to your inbox by our Customer Service.

 

Important! This feature is currently not yet available in English. you will be automatically redirected to the French page.


Adjustment of your VAT rate

If you have purchased a kitchen, a bathroom or furniture fitted by IKEA and anchored to the wall in a home that is at least ten years old, you are entitled to a reduced VAT rate of 6% instead of 21%.

If you meet the conditions, we’ll be happy to process your claim so the difference is refunded to you. To get started, we will need you to provide a few details. Fill out the declaration below and email it to c3.operations.be@ikea.com, stating “IKEA 6% VAT Last Name First Name” in the subject line.

Still got any questions? Contact us at the above email address.

I’m a VAT-exempt customer. How can I claim back the VAT on my IKEA purchases?


Exports by a business with an EU VAT number

After paying the full amount with VAT at the checkout, go to Customer Service and fill out this form: “Application for a VAT refund for export”. Documents you must provide with your application should be handed over at the IKEA store or sent by post so they can be attached to your claim. Find the address of your IKEA store here. Customer Service will pass on your application to the administration department of the IKEA store, which will be able to draw up a VAT-exempt invoice. You will be refunded the VAT amount after we complete our internal checks. 
Email any questions you may have about the processing of your request to ap.ikea.belgium@ikea.com.


Purchase by an employee of SHAPE, NATO or the EU (no diplomatic missions)

  • Minimum purchase: not applicable
  • Purchase in an IKEA store: Visit the customer service desk in your IKEA store and indicate that you are employed by a VAT exempt organization (SHAPE, NATO, EU institutions or international organizations), but do not have diplomatic status. You will receive an invoice with your details along with a special envelope. You send this invoice together with the stamped EU certificate 151 or attestation 450-451 and the completed pre-paid envelope to GLOBAL BLUE BELGIUM.
  • Purchase on IKEA.be: You send your received invoice together with the stamped EU certificate 151 or attestation 450-451 and the completed pre-paid envelope to GLOBAL BLUE BELGIUM. In case you're not in the possession of this special envelope, please send the completed documents, together with your name, e-mail address and preferred refund method (EU Bank Account or Credit Card) to GLOBAL BLUE BELGIUM.

Learn more about the procedure or handling of your application here.


For purchases of goods by diplomatic and embassy staff (diplomatic missions)

  • Minimum monthly purchase amount: €125.00 excluding VAT.
  • Purchase in an IKEA store: After your purchase, you can create your own invoice on IKEA.be. You will then immediately receive the invoice via e-mail. You then send this invoice to the service provider you contracted with. They take care of the required E-certificate, forward your file to IKEA and take care of your VAT refund.
  • Purchase on IKEA.be: You send your received invoice to the service provider you contracted with. They take care of the required E-certificate, forward your file to IKEA and take care of your VAT refund.

If you are not yet affiliated with an authorized company to handle your VAT claim, find more information here.


Exports from the EU by a private individual with a fixed address outside the EU (tourists)

  • Minimum monthly purchase amount: 125.01 including VAT.
  • Purchase in an IKEA store: Visit the customer service desk in your IKEA store and indicate that you are resident outside the European Union. You will receive a Tax Free form along with a pre-paid envelope from Global Blue. Always have your Tax Free form stamped by customs when you leave the European Union. You can receive your VAT refund at one of Global Blue's many Refund Points in each European airport or by sending your Tax Free form together with the receipt/invoice to Global Blue in the Global Blue envelope.
  • Purchase on IKEA.be: Send an e-mail to c3.operations.be@ikea.com with the subject line "IKEA Export First Name + surname." Indicate that you live outside the European Union and send us your name, address and the IKEA reference of your order. You will receive a Tax Free form.  Always have your Tax Free form stamped by customs when you leave the European Union. You can receive your VAT refund at one of Global Blue's many Refund Points in each European airport or by sending your Tax Free form together with the receipt/invoice to Global Blue.
  • When exporting large goods by a courier company (DHL, FedEx, etc.): forward the EXA-EX1 documents together with the invoice to info.be@globalblue.com. GLOBAL BLUE BELGIUM will refund the VAT (except for their service fee, see Tax Free form).

More information on the processing of your request or on the status of your refund can be found here.


Exports from the EU with a fixed address outside the EU

Exports by non-tourists must be processed through an export company. IKEA Belgium NV does not have an export permit number.


Purchase of goods by ship captains

After checkout, go to Customer Service and fill out this form: “Application for a VAT refund for ship captains”. Customer Service will make a copy of your captain’s book, which it passes on to the administration department of the IKEA store, along with the original receipt or delivery note and the relevant request form. After approval, a VAT-exempt invoice will be drawn up, based on the receipt or delivery note. The VAT amount will be transferred to your bank account.
Email any questions you may have about the processing of your request to ap.ikea.belgium@ikea.com.

 

Contact details GLOBAL BLUE BELGIUM
Excelsiorlaan 33
B-1930 Zaventem
Customer Service: cs.globalblue.com
Belgium Office: info.be@globalblue.com
Tel: +32 2 479 94 61


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