Product recalls

IKEA recalls IKEA 365+ VÄRDEFULL Garlic press, black

IKEA asks all customers who own an IKEA 365+ VÄRDEFULL Garlic press, black, to stop using it and contact IKEA. The affected product has the article numbers 201.521.58, 305.781.89, and 601.636.02.

Why is this product not safe to use?

Due to a production error, identified after an internal investigation, indicating a risk of small metal pieces detaching during use and subsequently being ingested with the food, IKEA is recalling the IKEA 365+ VÄRDEFULL Garlic press, black, from date stamp 2411(YYWW) until 2522 (YYWW). Affected products can be identified by a marking of the IKEA logo on the upper handle of the product that look like shown:

If customers still cannot identify it, they can return any IKEA 365+ VÄRDEFULL garlic press, black, and get a refund.

What should customers do?

Customers who own an affected garlic press should immediately stop using it and contact IKEA for a full refund. Additionally, IKEA encourages customers to spread the word about this recall, especially if they know that the recalled product was offered, lent or sold to someone else.

What remedy can customers expect?

Affected products can be returned to any IKEA store for a full refund proof of purchase (i.e. a receipt) is not required. For more information, please visit IKEA.be or contact IKEA toll-free at 0800 388 09 (Belgium) or 0800 66 222 (Luxemburg). IKEA apologizes for any inconvenience this recall may cause.

IKEA recalls certain date stamp of IKEA 365+ HJÄLTE stirring spatula due to a non-compliant migration test

IKEA asks all customers who own IKEA 365+ HJÄLTE stirring spatula to stop using it and contact IKEA. The affected product has the article number 401-494-62 and date stamp 2445 (YYWW) (corresponding to products purchased after November 2024).  

Why is this product not safe to use?

Due to a local test showing non-compliant migration of primary aromatic amines (PAA) above the permissible limit and following the recommendation of Belgian food safety authorities, IKEA is recalling the affected date stamp of IKEA 365+ HJÄLTE stirring spatula in Belgium.  

What should customers do?

Customers who own one of the affected stirring spatulas, with date stamp 2445 (YYWW), purchased after November 2024, should immediately stop using it and contact IKEA for a full refund. Additionally, IKEA encourages customers to spread the word about this recall, especially if they know that the recalled product was offered, lent or sold to someone else.

What remedy can customers expect?

Affected products can be returned to any IKEA store for a full refund proof of purchase (i.e. a receipt) is not required. For more information, please visit IKEA.be or contact IKEA toll-free at 0800 388 09 (Belgium) or 0800 66 222 (Luxemburg). IKEA apologizes for any inconvenience this recall may cause.

IKEA recalls certain outdoor LED lighting chains and lamps with a non-compliant plug from the product families LEDLJUS, SOMMARLÅNKE, STRÅLA, SVARTRÅ and UTSUND 

IKEA urges all customers who own the affected outdoor LED lighting chains and lamps from the product families LEDLJUS, SOMMARLÅNKE, STRÅLA, SVARTRÅ and UTSUND to stop using them and contact IKEA. Due to a manufacturing error, the plug of these products does not fulfil a relevant safety standard, resulting in the risk of electric shock. Affected products can be identified via name of the LED-driver, date stamp of the LED-driver, and name of the plug (all details below).

List of recalled IKEA products:

• LEDLJUS lighting chain outdoor black, 24 lights
• LEDLJUS lighting chain outdoor black, 64 lights
• SOMMARLÅNKE LED floor lamp 100cm beige outdoor
• SOMMARLÅNKE LED lighting chain outdoor multi, 12 bulbs
• STRÅLA LED lighting chain flashing outdoor gold, 24 star lights
• STRÅLA LED lighting curtain outdoor star, 48 lights
• SVARTRÅ LED lighting chain black outdoor, 12 lights
• UTSUND LED lighting chain outdoor black, 24 lights

Affected LED-driver:  ICPSH24-2-IL-1

Affected date codes of the affected LED-driver ICPSH24-2-IL-1 (YYWW): 2138, 2141, 2148, 2209, 2215, 2224, 2231, 2236, 2320, 2326, 2332, 2336, 2347, 2409, 2413, 2421, 2423, 2424, 2426, 2434, 2437

Affected plug: SYK-02F 

Why are these products not safe to use?

Safety is a top priority for IKEA and therefore we are recalling certain outdoor LED lighting chains and lamps from the product families LEDLJUS, SOMMARLÅNKE, STRÅLA, SVARTRÅ and UTSUND as the plug of these products does not fulfill a relevant safety standard, resulting in the risk of electric shock.

During their development, IKEA products are risk assessed and thoroughly tested to make sure that our products comply with applicable requirements and regulation on all markets where IKEA operates.

Despite this it has come to our attention that a certain plug used for the above-listed products does not comply with a relevant safety standard for limiting water ingress due to a manufacturing error. Therefore, all IKEA outdoor LED lighting chains and lamps that include the affected plug are being recalled. Affected products can be identified via name of the LED-driver (ICPSH24-2-IL-1), date stamp (YYWW – see all affected date stamps in list above) of the LED-driver, and name of the plug (SYK-02F). Products with other LED-drivers, other date stamps and another plug are not in scope of this recall.

What should customers do?

Customers who own one of the affected products should immediately stop using it and contact IKEA for a replacement product or a full refund. Additionally, IKEA encourages customers to spread the word about this recall, especially if they know that the recalled product was offered, lent or sold to someone else.

What remedy can customers expect?

Affected products can be returned to any IKEA store for a replacement product or full refund Proof of purchase (i.e. a receipt) is not required.  For more information, please visit www.IKEA.be or contact IKEA via telephone at 0800 388 09 (België) or 0800 66 222 (Luxemburg).

IKEA apologizes for any inconvenience this recall may cause.

IKEA recalls certain VARMFRONT powerbanks due to fire hazard

IKEA urges all customers with a VARMFRONT powerbank 10 400 mAh (model number E2038) with date stamp (JJWW) 2313, 2316, 2318 and 2319, or a VARMFRONT powerbank 5 200 mAh (model number E2037) with date stamp (JJWW) 2318, 2319 and 2322, to stop using it and contact IKEA for replacement or a full refund.

IKEA products undergo risk analysis and are thoroughly tested to ensure they can withstand everyday life at home, and that they meet applicable requirements and regulations for all markets where IKEA operates.

Nevertheless, we were informed that certain VARMFRONT powerbanks pose a fire safety risk due to a manufacturing error. This error affects only powerbanks with the date stamps mentioned above. Therefore, these VARMFRONT powerbanks are being recalled. Customers in possession of such a powerbank should immediately stop using it and contact IKEA for replacement or a full refund.

VARMFRONT powerbanks with other date stamps are not affected by this recall.

VARMFRONT powerbanks with the affected date stamps can be returned to an IKEA store for replacement or a full refund. No proof of purchase (receipt) is required.

For further information, please visit www.IKEA.be or contact us toll-free on 0800 388 09 (Belgium) or 0800 66 222 (Luxembourg).

IKEA apologizes for any inconvenience.

IKEA is recalling ÅSKSTORM 40W USB charger due to thermal burn and electric shock hazard

IKEA urges all customers who owns ÅSKSTORM 40W USB charger dark grey, article number 50461193, [HB1] to stop using it and to contact IKEA for a full refund.  [HB1]ALL MARKETS: Please use the item number of the product that is sold on your market.

Safety is a top priority for IKEA and therefore ÅSKSTORM 40W USB charger dark grey is recalled. The power cable may get damaged or broken, after being wrapped around a charger or bent back and forth after a longer period of use.  The damaged cable may lead to thermal burns and electric shock. Therefore, ÅSKSTORM 40W USB charger dark grey is being recalled.

The ÅSKSTORM 40W USB charger dark grey can be identified by the model number ICPSW5-40-1 that is found on label on the backside of the USB-charger.

ÅSKSTORM 40W USB charger dark grey can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required. 

For more information, call IKEA free of charge on 0800 388 09 (Belgium) or 0800 66 222 (Luxembourg).

IKEA apologizes for any inconvenience this recall for repair action may cause.

IKEA extends recall for repair for certain LETTAN mirrors due to breaking wall fittings

IKEA announces an extended recall for repair action of certain LETTAN mirrors due to breaking wall fittings. IKEA urges all customers who own an affected LETTAN mirror to stop using it and to order replacement wall fittings free of charge.  

IKEA develops its products using a rigorous risk assessment and testing program, to make sure that the products live up to all applicable laws and standards on the markets where they are sold. Despite this it has come to our attention that some of the fittings that attach LETTAN mirrors to the wall have been breaking. This has in turn led to some mirrors unexpectedly falling. 

In January 2023 IKEA issued a recall for repair of certain LETTAN mirrors due to breaking wall fittings. After further in-depth investigations, as well as additional audits at our suppliers, we have discovered that faulty wall fittings were used in production for a longer period of time than what was previously known to IKEA. As the safety of our customers is our top priority, IKEA has decided to extend the recall for repair as a precautionary measure. IKEA asks customers to take care when dismantling the LETTAN mirror and follow the instructions on IKEA.be.  

LETTAN mirrors affected by a recall for repair now include:

• all LETTAN mirrors with a date stamp before and including 2105 (YYWW) 
• LETTAN mirrors with supplier number 21944, date stamps before and including 2325 (YYWW) 

Date stamp and supplier number can be found on a label on the backside of the LETTAN mirror. This is a label example, with the location of the supplier number (21944) and date stamp (2152 = Year Year Week Week) highlighted in red.

For more information, call IKEA free of charge on 0800 388 09 (Belgium) or 0800 66 222 (Luxembourg).

IKEA apologizes for any inconvenience this recall for repair action may cause.

IKEA recalls the FICUS Microcarpa Ginseng plant for the presence of a nematode (worm) 

Product: Plant " FICUS Microcarpa Ginseng "  - 14cm or 22cm pot

Problem: Presence of the nematode (worm) Meloidogyne enterolobii, this is not dangerous for human health but is harmful for plants

IKEA urges all customers who bought a FICUS Microcarpa Ginseng in pot sizes 14 cm and 22 cm between 1 January and 31 March 2023 in Belgium to contact IKEA for a full refund.

12/04/2023

Compliance is a top priority for IKEA.  This is why we are recalling FICUS Microcarpa Ginseng plants in 14 cm and 22 cm pots due to non-compliance, because a Meloidogyne enterolobii, a kind of nematode (worm), was found on the roots. The Meloidogyne enterolobii is a quarantine nematode according to EU regulation.

Meloidogyne enterolobii poses no risk to the safety or health of consumers but constitutes a danger to plants. There is currently no possible treatment for this nematode.

Product description: 

• Product Name : FICUS Microcarpa Ginseng in 14 cm and 22 cm pots
• Article numbers 30432724 and 40432728 

The plant can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required. Please put the plant in double plastic bags before transporting them to minimize the risk of spread of the Meloidogyne enterolobii.

For more information, call IKEA free of charge on 0800 388 09 (Belgium) or 0800 66 222 (Luxembourg).

IKEA apologizes for any inconvenience this recall may cause.

IKEA is recalling BLÅVINGAD fishing game multicolour due to potential choking hazard

IKEA urges all customers who own BLÅVINGAD fishing game multicolour to stop using it and to contact IKEA for a full refund.

21/03/2023

Safety is a top priority for IKEA and therefore we are taking precautionary measures and recalling BLÅVINGAD fishing game multicolour, due to a potential choking hazard. IKEA develops its products using a rigorous risk assessment and testing program, to make sure that the products live up to all applicable laws and standards on the markets where they are sold.

Despite of this it has come to our attention that small rivets on the toy can come loose, which results in a potential choking hazard, especially for smaller children. Therefore, BLÅVINGAD fishing game multicolour is being recalled.

BLÅVINGAD fishing game multicolour can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required.

For more information, call IKEA free of charge on 0800 388 09 (Belgium) or 0800 66 222 (Luxembourg).

IKEA apologizes for any inconvenience this recall may cause.

IKEA announces recall for repair action of certain LETTAN mirrors, due to breaking wall fittings 

IKEA urges all customers who own an affected LETTAN mirror to stop using it, and to order replacement wall fittings free of charge.  

Customer safety is always the starting point for IKEA. Therefore, we are announcing a recall for repair action on LETTAN mirrors with a date stamp below 2105 (year-week), due to risk of breaking wall fittings.  

IKEA develops its products using a rigorous risk assessment and testing program, to make sure that the products live up to all applicable laws and standards on the markets where they are sold.  

Despite this it has come to our attention that some of the fittings that attach LETTAN mirrors to the wall, have been breaking. This has in turn lead to some mirrors unexpectedly falling. Therefore, we urge all customers who own an affected LETTAN mirror to stop using it, and to order replacement wall fittings free of charge.  IKEA asks customers to take care when dismantling the LETTAN mirror and follow the instructions on IKEA.be.  

Visit IKEA.be/spareparts or contact IKEA on 0800 388 09 (Belgium) or 0800 66 222 (Luxembourg) to order the required number of wall fixings with item number 139298/1.  

IKEA apologises for any inconvenience this may cause. 

IKEA is recalling ODGER swivel chair in the anthracite color with date stamps before and including 2221 due to fall and injury hazards

21/12/2022

IKEA urges all customers who owns ODGER swivel chair in the anthracite color with date stamps before and including 2221 to stop using it and to contact IKEA for a full refund.

Customer safety is always the starting point for IKEA. Therefore, IKEA is recalling ODGER swivel chair in the anthracite color with date stamps before and including 2221 (22 stands for the year, and 21 stands for the week the product was produced) as there is a risk that the star base leg of the chairs may break and pose fall and injury hazards for the user.

IKEA is urging all customers who own an ODGER swivel chair in the anthracite color with date stamps before and including 2221 to immediately stop using it and return it to any IKEA store for a full refund.

IKEA develops its products using a rigorous risk assessment and testing program, to make sure that the products live up to all applicable laws and standards on the markets where they are sold. Despite of this it has come to our attention that the star base leg of the ODGER swivel chair in the anthracite color with date stamps before and including 2221 may break.

ODGER swivel chair in the anthracite color with date stamps before and including 2221 can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required.  

The name and date stamp of the product can be found underneath the seat, molded in the material of the chair.

For more information, call IKEA free of charge on 0800 388 09 (Belgium) or 0800 66 222 (Luxembourg).

IKEA apologises for any inconvenience this may cause. 

IKEA is recalling the METALLISK espresso maker for hob (0.4l) with the stainless steel safety valve and date stamp between 2040 and 2204 due to a risk of bursting during use. 

IKEA urges all customers who own a METALLISK espresso maker for hob (0.4l) with the stainless steel safety valve and date stamp between 2040 and 2204 (yyww) to stop using it and to contact IKEA for a full refund. 

Safety is a top priority for IKEA. That’s why we are recalling the METALLISK espresso maker for hob with stainless steel safety valve and date stamp between 2040 and 2204 (yyww). There is an increased risk that the product will burst during use. The risk increased after a change in the material and the design of the safety valve, so the recall only covers products equipped with stainless steel safety valve (silver/grey colour). No other similar products are affected by this recall.  Customers can return METALLISK espresso makers with stainless steel safety valve and date stamp between 2040 and 2204 (yyww) to any IKEA store for a full refund. No proof of purchase (receipt) is required.

For more information, call IKEA free of charge on 0800 388 09 (Belgium) or 0800 66 222 (Luxembourg).

IKEA apologises for any inconvenience this may cause. 

IKEA is recalling a limited number of HUVUDROLL VEGETABLE BALLS 1000g FROZEN due to a risk of plastic pieces in the product

IKEA urges all customers who have bought HUVUDROLL VEGETABLE BALLS 1000g FROZEN with the best before date 26-10-2022 to contact IKEA for a full refund, due to a risk of plastic pieces in the product.

The safety and quality of the food we offer is our number one priority. We want to offer our customers food they can trust, produced responsibly without compromising on food safety and quality.

Despite this it has come to our attention that plastic pieces from a broken production line have contaminated HUVUDROLL VEGETABLE BALLS 1000g FROZEN with a specific best before date. We are therefore recalling the products with this best before date.

HUVUDROLL VEGETABLE BALLS 1000g FROZEN with the best before date 26-10-2022 can be returned to any IKEA store for a full refund. No proof of purchase (receipt) is required.  

For more information, call us free of charge on 0800 388 09.    

IKEA apologises for any inconvenience this may cause.

IKEA is recalling HEROISK and TALRIKA plates, bowls and mugs due to a risk of breakage and burns                        

IKEA urges all customers who have purchased HEROISK or TALRIKA plates, bowls or mugs to stop using them and to contact IKEA for a full refund. 

Safety is a top priority for IKEA. That’s why we are taking the precaution of recalling HEROISK and TALRIKA plates, bowls and mugs, as we have received reports of them breaking, potentially causing burns due to hot contents. All our products are tested and comply with applicable standards and laws at all times. In spite of these precautions we have received reports of the products breaking. 

HEROISK and TALRIKA plates, bowls and mugs can be returned to any IKEA store for a full refund. You do not need to present a proof of purchase (receipt). 

For more information, call us free of charge on 0800 388 09.    

We apologise for any inconvenience this may cause.

If you have purchased MULTIGRAIN crispbread 250g with best before date on or before 16 September 2021, we would ask you not to consume this product and to return it to an IKEA store in Belgium for a full refund.

The product contains too high a level of ethylene oxide residue on sesame seeds, which is used as a disinfectant and fumigant. As a precaution, IKEA has stopped selling the product and issued a recall. No proof of purchase (receipt) is required. IKEA apologises for any inconvenience this may cause. 

For more information, call IKEA free of charge on 0800 388 09 (Belgium).

IKEA recalls TROLIGTVIS travel mug 

IKEA asks customers to stop using the TROLIGTVIS travel mug marked “Made in India”. Recent test results show that the product contains chemicals above the threshold levels. If you have a TROLIGTVIS travel mug we urge you to immediately return it to an IKEA store near you for a full refund. You do not need to present a proof of purchase.

For more information, see IKEA.be or call IKEA free of charge on 0800 15 003 (Belgium) or 0800 66 222 (Luxembourg).  We apologise for any inconvenience this may cause.

IKEA recalls MATVRÅ child’s bib Blue/Red, 2 pack due to a choking hazard.

30-09-2019

IKEA urges all customers who have purchased a MATVRÅ child’s bib (Blue/Red, 2 pack) to stop using it immediately and to contact IKEA for a full refund or product exchange.

We take product safety very seriously at IKEA. All our products are tested to ensure they comply with applicable standards and laws. However, we have received reports that the button on the MATVRÅ bib can come loose, constituting a choking risk.

IKEA urges all customers to return the product to IKEA for a full refund or product exchange. No proof of purchase (receipt) is required.

“We were recently informed that the button can come loose if pulled by a child,” says Emelie Knoester, Business Area Manager at IKEA of Sweden.
 
“Customer safety is a top priority for IKEA. That’s why, as a precaution we have decided to recall the MATVRÅ Blue/Red (2 pack). The similarly named MATVRÅ bibs with yellow/green fruit and vegetable pattern are safe to use, because they have a different design and are made from different material.”

You can return the MATVRÅ child’s bib to any IKEA store for a full refund or a similar article. No proof of purchase (receipt) is required. For more information, see IKEA.be or call IKEA free of charge on 0800 15 003 (Belgium) or 0800 66 222 (Luxembourg).

Did you buy a HEMNES product before 2017?

17-05-2019

HEMNES bookcases and glass-door cabinets are made from solid wood, which means they last longer, so IKEA customers can enjoy them for many years.
We have recently discovered that the wooden shelves may shrink and move if the air is dry.

Many customers want to continue to use their HEMNES products, so IKEA proposes a simple free solution: all customers who purchased a HEMNES product before 2017 are able to order longer replacement pins from their local IKEA store or Customer Service.

If you would like to receive replacement pins, call IKEA on 0800 15 003 (Belgium) or 0800 66 222 (Luxembourg) and we’ll ship them to you. 

Recall for repair of the SUNDVIK changing table/chest of drawers due to the risk that the foldable part will come loose

30-04-2019

IKEA asks all customers who have purchased a SUNDVIK changing table/chest of drawers to secure the foldable part with the supplied safety fitting. Customers who have lost or misplaced the safety fittings can contact IKEA to receive new safety fittings free of charge.

IKEA has received three reports of incidents in which the foldable part has come loose and a child has fallen off the changing table. 

“Safe products are always a top priority for IKEA. It is very regrettable that these incidents have occurred.  We are relieved that, to the best of our knowledge, the children are doing well. IKEA has taken appropriate precautions and will continue to improve the product communication,” says Emelie Knoester, Business Area Manager of Children’s IKEA. 

IKEA has noted that customers often use the SUNDVIK changing table/chest of drawers as a changing table, folding the foldable part up and down on a daily basis, without properly installing the safety fittings as per the instructions. This product is designed for use as a baby changing table. Once the child has been potty-trained the changing table can continue to be used.

As a precaution, IKEA has announced a recall for repair. All customers who have purchased a SUNDVIK changing table/chest of drawers and have lost or misplaced the safety fittings are asked to call IKEA to receive replacement safety fittings free of charge. Customers do not need to present a receipt.

In the opinion of IKEA, the product is safe when used as intended and in accordance with the provided instructions.

We apologise for any inconvenience this may cause.

For more information, call IKEA on 0800 15 003 (Belgium) or 0800 66 222 (Luxembourg).   

IKEA recalls SÖTSAK SKUMTOPP soft marshmallows (180g) due to unclear information about the allergen milk

12-03-2019

IKEA recalls SÖTSAK SKUMTOPP soft marshmallows (180g) due to unclear information about the allergen milk in the list of ingredients. Food safety is a top priority for IKEA. We would point out that this recall concerns SÖTSAK SKUMTOPP soft marshmallows with a best before date between 12-03-2019 and 18-04-2019. Customers who have purchased SÖTSAK SKUMTOPP soft marshmallows and who are allergic to or intolerant of milk or milk ingredients are advised to return them to IKEA for a full refund.

Customers can be completely confident that food products sold and served at IKEA are safe and healthy to consume. IKEA recalls SÖTSAK SKUMTOPP soft marshmallows (180g) due to unclear information about the allergen milk in the list of ingredients.

The product contains whey powder, which is formed from milk, making it a potential health risk for anyone allergic to or intolerant of milk or milk ingredients. Whey powder is stated in the list of ingredients but milk is not.

Customers who are not allergic to or intolerant of milk or milk ingredients can safely eat this product. Customers who are allergic to milk or are affected by milk in another way are advised to return the SÖTSAK SKUMTOPP soft marshmallows to an IKEA store for a full refund. A receipt is not required.

We apologise for any inconvenience this may cause.

For more information, see IKEA.be or call IKEA free of charge on 0800 15 003 (Belgium) or 0800 66 222 (Luxembourg).

IKEA recalls the CALYPSO ceiling lamp with date stamps 1625 - 1744 due to a falling risk

26-09-2018

IKEA urges all customers who purchased a CALYPSO ceiling lamp after 1 August 2016 to check the date stamp. IKEA recalls the CALYPSO ceiling lamp with date stamps (year year week week) 1625 to 1744.

IKEA has received reports of the glass shade falling down. To minimise the risks for our customers, IKEA recalls the CALYPSO ceiling lamp with date stamps (yyww) 1625 to 1744.
IKEA urges all customers who own a CALYPSO ceiling lamp with any of these date stamps to return the product to IKEA for a full refund or product exchange. A receipt is not needed.

IKEA takes product safety very seriously. All our products are tested and comply with applicable standards and laws. Despite all these tests we have received reports of CALYPSO glass shades coming loose and then falling down. To keep our customers safe and prevent any future incidents, we are recalling the product and offering a full refund or a replacement product.

IKEA recalls the LURVIG water dispenser for pets due to the risk of suffocation for cats and dogs

11-07-2018

IKEA recalls the LURVIG water dispenser for pets due to the risk that cats and dogs get their head stuck in the see-through part of the water dispenser and may suffocate as a consequence. IKEA urges customers to stop using the water dispenser and to return it to an IKEA store for a full refund.

IKEA has received two reports of incidents in which a dog’s head became trapped in the see-through part of the LURVIG water dispenser and the dog suffocated. The LURVIG water dispenser has been sold in 15 markets since sales were launched in October 2017.

“We know that, for many of our customers, pets are an important and loved member of the family. So we are very sad to hear of these incidents. At IKEA safety is always the number one concern. We have therefore decided to recall the LURVIG water dispenser with immediate effect,” says Petra Axdorff, Business Area Manager at IKEA of Sweden AB.

IKEA thanks all customers for their understanding.

For more information, see IKEA.be or call IKEA free of charge on 0800 15 003 (Belgium) or 0800 66 222 (Luxembourg).