What happens if I could not collect my Click & Collect order on time?
Sometimes life overwhelms you and you can't collect your order despite all your efforts.
If you do not collect your Click & Collect order on time, it will be returned to the shop and the money (including service fee) will be automatically refunded to the payment method you used when you placed the order.
Do you still want to receive your order? Then place the order again.
More information on Click & Collect can be found here.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
It is possible to adjust the pick-up date and/or the hour block, as long as your order is not at an advanced stage of processing.
Read moreThe available pick-up slots will be displayed during the online order process.
Read moreDepending on stock levels, your preferred store could be unavailable at times. Check when the stock is expected back and try again later.
Read moreYour reward may become available again, be regenerated within a few minutes or the next day.
Read moreReturned something? The corresponding IKEA Family points will be automatically removed from your profile within 48 hours. Simple, right?
Read moreIf you return an item bought with a reward, you lose the reward and points are adjusted within 48 hours, based on the amount you actually paid.
Read more