When is an external lift required during my delivery?
We deliver up to the 3rd floor with a maximum of 500kg and from the 4th to the 6th floor with a maximum of 250kg without an external lift. If your order deviates from these criteria, it is necessary to book an external lift. The price for this is €200. Stop by the store or give us a call and we will be happy to help you.
Note: Delivery to the basement level is also possible. Please make sure to mention this in the comments section when filling out the questionnaire.
To book the external lift, please visit the shop or the customer service page.
You don't need an external lift for your delivery? Make sure that your staircase or lift is large enough to carry all the packages you order to the required floor.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
It’s important to realise that transport is not free for anyone.
Read moreThe delivery methods we offer depend on the products you want to buy and the stock availability in your selected zip code area, for the allocated delivery time.
Read moreSome items can't be delivered in a parcel due to size, fragility, or order limits. But don't worry—we have other easy options for you.
Read moreSometimes our plans change. In some cases, the delivery date can still be changed.
Read moreWe always collect every order carefully, but it may happen that an item or part is missing.
Read moreIf you’ve shopped at IKEA but don’t have the transport to get it home safely,
Read more