GenAIreturns - What is IKEA's return policy for mattresses?
It's important to IKEA that you love your new mattress. If you find that your mattress is too hard, too soft, or generally unsuitable within 90 days of purchase, you can return the mattress and simply swap it out for another one.
Please note that your new mattress may seem a bit too firm at first. You should allow at least a month to allow your body to get used to the mattress and the mattress to adapt to your body. For optimal comfort, you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.
You can exchange your mattress within 90 days of purchase if you change your mind. The prerequisite for this is that you have followed the care instructions and that your mattress is neither soiled nor damaged. Simply return your mattress to an IKEA store with the proof of purchase and we will refund the value of the goods as an IKEA prepaid card after an inspection by our customer service. You can then use this credit card to choose a new mattress.
Please note that mattress exchanges are not possible at IKEA Westbahnhof.
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