Customer service: Help and support
Smårt Services, to help yourself
Chat with our Chatbot
Discover Billie, IKEA's chatbot. Billie is available 24 hours a day to help you with all your questions. Start chatbot Billie now.
Returns and exchanges
It's okay if you change your mind. To return or exchange your products, you can easily create your own return online using the return form. Fill out the return form now.
Create a complaint
Unfortunately, something arrived damaged? You can let us know quickly and easily here. Manage your order and submit a complaint now.
Check the status of your request
Have you already submitted a request to our customer service team and would like to check the status of your inquiry? Log in to your IKEA Family profile and go to your shopping overview to view the current status of your customer service inquiry.
Product availability
Check product availability at your store.
More information on product availabilitySpare parts
Want to assemble your IKEA furniture but missing screws or other assembly parts? Order replacement parts now free of charge and have them delivered
Find & order spare partsAppliance repair
Get more information about the e-device repair service and find out how to obtain replacement parts for your e-device
Appliance repairView invoices
Log in as an IKEA Family member and you can view your invoices.
View purchases & invoicesRate products
Want to rate products? Log in to your IKEA Family profile and rate products via your order history.
Rate products nowProduct Safety
Please report here if you have identified a safety issue with an IKEA product.
Contact us
Would you like to place an order by phone?
Ordering by phone has never been so smart. From Monday to Saturday, IKEA staff are on hand to help you with your telephone order.
You need more support?
How to reach us ...
As an IKEA for Business customer.
Would you like to place an order for your company or contact customer service regarding existing IKEA for Business orders? The business customer team is happy to assist you:
Monday to Friday: 8 a.m. to 6 p.m.
Before you shop.
Do you have questions about your upcoming purchase, planning our products, or our furniture stores?
Then our trained consulting team is happy to assist you:
Monday–Friday: 8 a.m.–7 p.m.
Saturday: 8 a.m.–6 p.m.
After your purchase.
Do you have questions about your delivery, the scheduled installation date, or any other concerns?
Our staff will be happy to assist you:
Monday: 8 a.m.–7 p.m.
Tuesday-Friday: 10 a.m..–5 p.m.
Saturday: 8 a.m.–6 p.m.