Customer service
Helping you help yourself
With these services, you will quickly come to a solution by yourself, since you can use them all by yourself and independently.
File a claim
Your order is incomplete or contains damaged products? Submit your claim here.
File a claimOrder by phone
Ordering by phone has never been so smårt. From Monday to Saturday, IKEA staff will assist you with your phone order.
Order by phoneThis is how you reach us!
Choose how you would like to contact us.
How can we help you?
Our IKEA customer service is there for you almost around the clock.
Chat, email, phone? Choose a topic and we'll show you the best way to contact us.
Chat with us in chat
Hello, I'm Billie, the chatbot from IKEA. I'm here 24 hours a day to help you with all your questions.
If I can't help you, I'll refer you to my colleagues.
Answers to your questions
Enter a keyword or topic in the search bar to find an answer to IKEA service questions.
Note: If you are looking for a product, please use the search bar at the top of the website.