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Customer service

Helping you help yourself 

With these services, you will quickly come to a solution by yourself, since you can use them all by yourself and independently.

File a claim

Your order is incomplete or contains damaged products? Submit your claim here.

File a claim

Returns & claims

It's okay if you change your mind.

Go to returns & claims

Spare parts

Screw loose or dowel gone?

More about spare parts

Chat with Billie, our Chatbot

Find answers to your questions fast

Chat with Billie

Track your order

Track your order

Track order

Change delivery date

Change date for truck delivery

Adjust delivery date

Product availability

Check product availability in store

Check product availability

Check credit

Check the balance on your gift card

View your gift card balance

Order by phone

Ordering by phone has never been so smårt. From Monday to Saturday, IKEA staff will assist you with your phone order.

Order by phone

This is how you reach us!

Choose how you would like to contact us.

How can we help you?

A man sitting at a modern desk in a bright home office, smiling during a video call on his computer, surrounded by organized shelves and office supplies.

Our IKEA customer service is there for you almost around the clock.

Chat, email, phone? Choose a topic and we'll show you the best way to contact us.

Chat with us in chat

A young woman in a pink sweatshirt smiling while using her smartphone at a wooden table in a cozy showroom setting, with two people talking in the background.

Hello, I'm Billie, the chatbot from IKEA. I'm here 24 hours a day to help you with all your questions.

If I can't help you, I'll refer you to my colleagues.

Answers to your questions

Enter a keyword or topic in the search bar to find an answer to IKEA service questions.

Note: If you are looking for a product, please use the search bar at the top of the website.

Frequently asked questions

More info about shopping at IKEA