What are the return conditions for products purchased from the IKEA Second Chance Market?
With a few exceptions, products purchased from the IKEA Second Chance Market can be returned in accordance with the IKEA 365-day return policy.
With a few exceptions, products purchased from the IKEA Second Chance Market (formerly Second Life Shop) can be returned in accordance with the IKEA 365-day return policy.
The following are excluded from the standard 365-day return policy:
- Mattresses
- Electrical appliances
- Items that were originally purchased by IKEA through the Buyback service and subsequently sold in the Second Chance Market
Special conditions apply to items from the Buyback service. They can only be offered through the Buyback service again. For more information, see section 3.
1. What do you need for a return?
You need proof of purchase to return an item.
The following are accepted as proof of purchase:
- your receipt
- or your IKEA Family card, provided you used it when making the purchase
2. How will you receive your refund?
If the return conditions are met, you will receive a full refund of the purchase price. The refund will be issued in the form of an IKEA refund card.
3. What applies to items from the Buyback service?
Items that were originally purchased by IKEA through the Buyback service and subsequently sold in the Second Chance Market can only be offered through the Buyback service again. The standard Buyback service process applies.
4. What condition does the product need to be in?
The product must be in the same condition as when it was purchased.
Please note: If the product has been modified or is no longer complete, it is excluded from return.
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