What can I do if my product smells unpleasant?
We are sorry, that you are dissatisfied with our article and have concerns about the smell - of course we have a solution for you.
Carpets, mattresses and upholstered furniture are often shrink-wrapped in a film for protection. When these airtight packages are opened, the items sometimes have an odor that some people find unpleasant, but usually dissipate within a short period of time.
As a rule, health effects are not to be expected from smell.
As part of our right of return, you always have the option of returning the goods to any store in case of dissatisfaction upon presentation of the original proof of purchase.
Please note: Returns and claims can only be made with proof of purchase (invoice, order number or your IKEA Family card if you used it at the time of purchase). Excluded are mattresses (which can only be returned within the 90-day sleep trial period) and electrical appliances (which are only accepted in unused condition; unused = not connected).
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