What can I do if my IKEA product smells unpleasant?
Learn why new IKEA products may sometimes have a smell after unpacking and what you can do if it bothers you.
WHAT YOU CAN DO
✓ Allow the product to air out for a few days
✓ Remove packaging as soon as possible
✓ Clean covers or surfaces according to care instructions
✓ Avoid excessive moisture or harsh cleaning products
IMPORTANT TO KNOW
- proof of purchase
- your receipt or order number
- alternatively your IKEA Family card if it was used during purchase
RETURN EXCEPTIONS
- Mattresses can only be returned within the mattress trial period
- Electrical appliances are only accepted in their original packaging
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
All IKEA goods are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, an extended warranty period applies to several IKEA goods in addition to the legal EU warranty of 2 years.
Read moreIf your product is damaged during transport home or during assembly, you may be able to use Transport and Assembly Insurance to have the product replaced free of charge – provided you used your IKEA Family Card when you bought it. Unfortunately, if the card has not been used, the protection does not apply. However, you can still check paid repair or replacement options.
Read moreFind IKEA product information such as dimensions, colors, weight and product details directly on the product page online.
Read moreLearn when your defective IKEA product may be covered by warranty and which documents are required for a claim.
Read moreIf you receive a damaged product, you can either file a complaint online or contact IKEA Customer Service for support.
Read moreFind out whether you can reserve a product at IKEA and learn about alternatives like Click & Collect.
Read more