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Do I need proof of purchase for IKEA returns and how will I receive my refund?

For returns, you need proof of purchase. Refunds are generally issued to the original payment method. Depending on the return conditions, the refund may also be issued in the form of an IKEA refund card.

Depending on whether you return an item at an IKEA store or online, you will need different information for your return.
  • Return at an IKEA store: To return an item at an IKEA store, you need your original IKEA proof of purchase.
  • Online return: For an online return, you need your order number.

2. How will I receive my refund?

Refunds are generally issued to the original payment method. Depending on the return conditions, the refund may also be issued in the form of an IKEA refund card.

Items purchased during a promotional period

If you purchased an item during a promotional period, the refund will be calculated proportionally. Any promotional discount applied at the time of purchase will be taken into account.

3. How long does it take to receive my refund?

The time it takes to receive your refund depends on the original payment method.
  • Debit or credit card: The refund is automatically issued to the account used for the purchase. Depending on your bank, it may take 3–10 business days for the amount to appear.
  • PayPal or Klarna: The amount is automatically refunded via the original payment method.
  • Gift card or refund card: The refund is credited back to the same card.
  • Cash payment: At an IKEA store, the refund can be paid out directly in cash. For an online claim, the refund may be issued via a refund card or bank transfer. In individual cases, a bank transfer may take 4–6 weeks.
Tip: You can check the status of your claim at any time in your customer profile.

4. Don't have your proof of purchase anymore?

If you made your purchase at an IKEA store, no longer have your proof of purchase and the purchase was not registered to your IKEA Family account, we may be able to look up your proof of purchase using certain information.

Please have the following information ready:

  • the purchase date
  • the IKEA store where you made the purchase
  • the exact purchase amount
  • the last four digits of the card used
Please note: For payments made using a digital wallet, the last four digits may differ from those on your physical card.
 

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