Can I return a product at an IKEA store?
If you have purchased from IKEA Austria online or in a store, you can return your product to any IKEA store in Austria.
You can return IKEA products that you purchased in Austria:
- at an IKEA store
- or online on the IKEA website
1. Return a product at an IKEA store
Bring your product together with your proof of purchase to the returns and exchanges desk.
This is usually located near the exit behind the checkouts.
2. Use the Express Return service
To speed up the process, you can use the IKEA Express Return service.
You can enter your return details online before your visit. This saves time and allows you to avoid waiting in line.
How it works
- Enter your proof of purchase or order confirmation.
- Select the items you would like to return.
- Enter the reason for the return.
- You will then receive a barcode.
You can scan this barcode at the IKEA store within 14 days.
3. How many items can you return using Express Return?
The Express Return service is limited to a maximum of 10 items.
If you would like to return 10 items or fewer, you can complete the online form and follow the instructions provided there.
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