What can I do if I have problems with the IKEA collection locker?
Having problems with the IKEA collection locker? Follow these steps to get your order quickly and easily.
Good to know
- Check the instructions at the collection locker
Sometimes there may only be a short technical delay. Please wait a moment and try again. - Contact the on-site service team
You’ll find the telephone number directly at the collection locker.
Alternatively, you can call us on 0800 081 100. - Get support at the IKEA store
Our co-workers will be happy to help you in person and make sure you receive your order.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Yes, you can open the IKEA collection locker multiple times within 60 minutes. Find out how long your collection code is valid and what to do if not everything fits.
Read moreFind out how the IKEA collection locker lets you collect your online order around the clock, independently of store opening hours.
Read moreWith IKEA Click & Collect, you can conveniently order online, select your preferred collection time and quickly and easily collect your products from an IKEA store or collection point.
Read moreFind out step by step how collection from an IKEA pick-up point works – from placing your order to receiving the SMS with your collection code.
Read moreIf you can’t make your Click & Collect collection time, contact IKEA Customer Service. Your order will be reserved for 24 hours.
Read moreAlready collected your IKEA order but still receiving collection reminders? Find out why these automatic notifications may continue and when they will stop.
Read more