What can I do if I have difficulties with the Pickup box?
We apologise for this inconvenience, read on to find out how to proceed.
In such cases, please contact the service number labelled on site or 0800 081100. Alternatively, you can come directly to our store and ask our team on site for help. We are here to ensure that you receive your order as smoothly as possible.
Thank you for your understanding and we're here to make sure your shopping experience is as smooth as possible.
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Read moreIf you are missing items from your order, we suggest that you first review your list of purchased items (or order confirmation) and open all boxes, as several items might come in one box. You can also head to Track & manage my order to ensure your order has not been split into multiple deliveries. If you still notice that you are missing an item, contact us through phone or chat during our opening hours. Please have your order number available, so that we can resolve your inquiry as efficiently as possible. If you prefer, you are of course also welcome to visit the Customer Service department at your nearest IKEA store.
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