What happens if I don’t collect my IKEA Click & Collect order?
If you can’t make your Click & Collect collection time, contact IKEA Customer Service. Your order will be reserved for 24 hours.
Your order will remain reserved for 24 hours.
Can’t make your collection time?
Contact our Customer Service team within these 24 hours to arrange a new collection time slot: 📞 0800 081 100
You will then receive a new collection time.
What happens after 24 hours?
If your order is not collected within the reservation period:
- your order will be cancelled automatically
- the amount paid will be refunded to the payment method used for the order
Good to know
- The 24-hour reservation period starts from your confirmed collection time.
- An extension may be possible after contacting IKEA Customer Service.
- Your refund will be processed automatically after the order has been cancelled.
→ Find out more about Click & Collect
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Click & Collect is only available when an item is in stock at your selected IKEA store. Check availability and explore alternatives such as home delivery.
Read moreNeed to reschedule? You can easily change your IKEA Click & Collect collection time online.
Read moreCan't collect your order yourself? Find out how to authorize someone else to collect your IKEA Click & Collect order.
Read moreClick & Collect on Sunday? Find out when you can collect your IKEA order from a store or a collection locker.
Read morePick up your Click & Collect order earlier? Find out when your IKEA order is ready and how you can adjust your time slot flexibly.
Read moreWith IKEA Click & Collect, you can conveniently order online, select your preferred collection time and quickly and easily collect your products from an IKEA store or collection point.
Read more