What happens if I can't collect my Click & Collect order on the agreed date?
Please contact our customer service as your goods will only be reserved for 24 hours. If your collection date is still in the future, you can change it via your customer profile.
Did you miss your collection date? Please contact our customer service by phone as your order will only be reserved for 24 hours. Give us a call at 0800 081 100. You will receive a new time slot for your Click & Collect order within these 24 hours.
If the purchase is not collected, we will cancel your order and issue a refund to the payment method you used to place the order.
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How long do I have to pick up my Click & Collect order?
Your purchase must be picked up within the scheduled time slot. If you do not pick up your order within this time period, your purchase will be refunded.
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What happens if I do not collect my order on the scheduled day?
It is important that you collect your order no later than 24 hours after your chosen collection time.
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Can someone else pick up my Click & Collect order for me?
Yes, of course! Find out more information in case you cannot pick up your Click & Collect order here:
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Will I be able to change my Click & Collect date later?
You can easily change your Click & Collect date through your customer profile.
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Can I pick up my Click & Collect order earlier?
We cannot guarantee that your order will be ready sooner.
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How can I pick up my Click & Collect order on a Sunday?
Click & Collect orders can be collected from the store from Monday to Saturday and from collection boxes from Monday to Sunday
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