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How does IKEA Click & Collect work?

With IKEA Click & Collect, you can conveniently order online, select your preferred collection time and quickly and easily collect your products from an IKEA store or collection point.

With Click & Collect, you can order your desired products online and collect them at your preferred collection location at the selected time. Here you can find out how to place your order, when it is ready for collection and what to keep in mind when collecting it.

1. SELECT CLICK & COLLECT

  1. Add your desired products to your shopping cart when shopping online.
  2. At checkout, select one of the following options:
    • “At an IKEA store or collection point”
    • “Collection at a collection point near you”
  4. Select your preferred IKEA store or collection point.
  5. Choose one of the available collection time slots.
  6. Complete your order.
If you are an IKEA Family member or meet certain requirements for free collection, any applicable price benefits will be automatically applied at checkout.

Your preferred collection option is not displayed?

This may be due to market-specific restrictions, such as your location or product availability. If your preferred location is not displayed, this may be due to high demand. Try again after one or two days, as additional options may become available.

2. CHANGE OR CANCEL YOUR ORDER

If you change your mind, you can cancel your Click & Collect order using the “Track and manage your order” tool.
Please note: Cancellation policies may vary depending on the service. Click & Collect orders generally cannot be changed once they have been confirmed. If you have any questions, contact IKEA Customer Service.

3. CHECK YOUR ORDER CONFIRMATION AND COLLECTION STATUS

Your order will be processed and reserved at your selected collection location.
Once your order is ready for collection, you will receive a confirmation by email or SMS. It will include information about when and where you can collect your items.
Important: You can only collect your order after you have received this notification.
Please:
  • collect your order within your selected collection time slot
  • check the status using “Track and manage your order”
  • check your emails regularly for any changes or delays

4. PREPARE FOR COLLECTION

Before collecting your order, check:
  • the opening hours
  • the exact collection instructions
  • the designated collection area
You can find this information on the IKEA website under “IKEA stores & collection points”.
Arrange help with carrying your items if necessary, especially if your order contains heavy or bulky products.

5. COLLECT YOUR ORDER

Arrive at the designated collection area during your booked collection time slot. This is usually located near the returns or goods collection area.

Please bring:

  • your photo ID
  • your proof of purchase

Is someone else collecting your order?

In this case, the person must provide:
  • proof of purchase
  • an authorisation
  • a photo ID
Your products will be prepared by the staff and placed on a trolley for collection. You can then load the items into your vehicle. If assistance is available, you can ask a member of staff for help.
Please note: Loading assistance for heavy items is not automatically provided.

6. CHECK YOUR ORDER IMMEDIATELY AFTER COLLECTION

After collecting your order, check:
  • whether you have received all items in full
  • whether the packaging is undamaged
If any items are missing or damaged, contact a member of staff immediately so the issue can be resolved on site. Alternatively, you can contact IKEA Customer Service.
 

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