What can I do if I have a problem with my ASCI order at IKEA?
Having a problem with your ASCI order at IKEA? Find out how to check your delivery status and submit a complaint directly to ASCI.
If your ASCI order is delayed, an item is missing or something arrives damaged, you can check the status yourself or submit a complaint directly.
Check your order & delivery status
If you are waiting for your delivery:
- check your order confirmation email
- look for your tracking or Track & Trace email
- make a note of your tracking ID
- visit the Track & Trace page to check the current delivery status
Submit a complaint or return to ASCI
If you:
- are missing an item
- have received a damaged item
- have received the wrong item
you can submit a complaint directly to ASCI.
How it works
- Visit our spare parts page.
- Follow the link to the ASCI contact form.
- Submit your complaint online.
Good to know
ASCI will usually get back to you within 24 hours.
Tip
To help ASCI process your request more quickly, have the following information ready:
- your order number
- your tracking ID
- photos, if the item is damaged
This will help ASCI handle your case as quickly as possible.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
This can have various causes, read more:
Read moreIf you have noticed a quality issue with your household appliance or it is not working as it should, you can report this directly to the manufacturer – provided that the product is still within the guarantee period.
Read moreIs an item or package missing after your IKEA delivery or collection? First, check whether your order has been split into several deliveries or whether multiple items were packed together in one package. If the item is still missing, you can find the available contact and solution options here.
Read moreFirst, check whether your kitchen order is being delivered in multiple shipments or whether several items are packed in the same box.
Read moreAs an IKEA Family member, you can easily access your order online by going to your IKEA account. If you are not an IKEA member, go to "Help & Support" and then "Track My Order" to access your order.
Read moreIf you have received a product or package with missing parts, you can order them online, collect them from an IKEA store or arrange delivery through IKEA Customer Service, depending on the type of part that is missing.
Read more