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What can I do if I have a problem with my ASCI order at IKEA?

Having a problem with your ASCI order at IKEA? Find out how to check your delivery status and submit a complaint directly to ASCI.

If your ASCI order is delayed, an item is missing or something arrives damaged, you can check the status yourself or submit a complaint directly.

Check your order & delivery status

If you are waiting for your delivery:
  • check your order confirmation email
  • look for your tracking or Track & Trace email
  • make a note of your tracking ID
  • visit the Track & Trace page to check the current delivery status

Submit a complaint or return to ASCI

If you:
  • are missing an item
  • have received a damaged item
  • have received the wrong item
you can submit a complaint directly to ASCI.

How it works

  1. Visit our spare parts page.
  2. Follow the link to the ASCI contact form.
  3. Submit your complaint online.

Good to know

ASCI will usually get back to you within 24 hours.

Tip

To help ASCI process your request more quickly, have the following information ready:
  • your order number
  • your tracking ID
  • photos, if the item is damaged
This will help ASCI handle your case as quickly as possible.
 

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