We apologize for the inconvenience and do our best to help you. If you are missing one or more items or boxes from your order – whether it's after delivery, parcel delivery, IKEA Click & Collect or pick-up point – please check your confirmation email or invoice first.
Keep in mind that multiple items can be packed in one box. Therefore, take a close look at all the boxes delivered to make sure that the missing item is not included after all.
What can I do if something is missing from my IKEA delivery?
If something is missing after delivery or pick-up at an IKEA Click & Collect or pick-up point, first check if your order has been split into multiple deliveries, as the missing item may still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service online or in store.
Before contacting IKEA Customer Service, please check if your order may have been split into multiple deliveries. You can see this under "Manage & Track My Order" – either with your order number or by logging into your IKEA account. If your order has been split into multiple deliveries, you will also find the delivery date of the other shipments there.
If you've checked everything and still need support, please contact IKEA Customer Service as soon as possible. You can either continue in the store or online, whichever is most convenient for you.
Visit an IKEA store
Help directly at the store can be handy if you live nearby or need the item urgently. You can check the availability of the product in advance via the article number on the IKEA website. The chatbot can also help you with the inventory check.
In the store, it is best to go to one of the customer service counters, which are usually located near the entrance and exit. Have your order number or order confirmation or delivery note ready.
Here you can find all the locations and opening hours of the IKEA stores. Please note that Plan & Order points are not complete furniture stores and therefore No support for missing articles .
You have the following options in the store:
1. Get a replacement in the store
A member of staff can replace the missing item and give it to you directly, as long as it is currently in stock.
A member of staff can replace the missing item and give it to you directly, as long as it is currently in stock.
2. Arrange a home delivery service
If the item is out of stock or you can't transport it yourself, a member of staff can arrange a delivery service for you – as long as the product is available for delivery.
If the item is out of stock or you can't transport it yourself, a member of staff can arrange a delivery service for you – as long as the product is available for delivery.
3. Get a refund
If you decide to get a refund instead, this can also be done for you on site.
The refund will be made to the original payment method used.
Note: If you paid for the item in cash at the store, the refund will be made as an IKEA voucher, bank transfer or directly at the store to the original payment method.
If you decide to get a refund instead, this can also be done for you on site.
The refund will be made to the original payment method used.
Note: If you paid for the item in cash at the store, the refund will be made as an IKEA voucher, bank transfer or directly at the store to the original payment method.
Contact IKEA customer service online
Contact IKEA customer service online by typing "I want to talk to a human" in the chat. Alternatively, you can also call 0800 081 100.
Please have your order number or order confirmation ready when talking to a member of staff.
Please have your order number or order confirmation ready when talking to a member of staff.
The following options are available online:
1. Arrange pick-up at the store
You can pick up the missing item at a store of your choice – as long as it is in stock there.
You can pick up the missing item at a store of your choice – as long as it is in stock there.
2. Arrange a home delivery service
Employees can arrange for the missing item to be delivered to your home if the product is suitable for delivery.
Employees can arrange for the missing item to be delivered to your home if the product is suitable for delivery.
3. Get a refund
If you prefer a refund, this can also be arranged online.
The refund will be made to the original payment method used.
Note: If you pay cash in the store, you will receive the refund as an IKEA voucher, by bank transfer or directly in the store to the original means of payment.
If you prefer a refund, this can also be arranged online.
The refund will be made to the original payment method used.
Note: If you pay cash in the store, you will receive the refund as an IKEA voucher, by bank transfer or directly in the store to the original means of payment.
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If you are missing items from your order, we suggest that you first review your list of purchased items (or order confirmation) and open all boxes, as several items might come in one box. You can also head to Track & manage my order to ensure your order has not been split into multiple deliveries. If you still notice that you are missing an item, contact us through phone or chat during our opening hours. Please have your order number available, so that we can resolve your inquiry as efficiently as possible. If you prefer, you are of course also welcome to visit the Customer Service department at your nearest IKEA store.
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