What can I do if something is missing from my IKEA delivery?
If something is missing after a delivery, IKEA Click & Collect collection or collection from a pick-up point, first check whether your order has been split into several deliveries, as the missing item may still be on its way.
If you confirm that items are still missing from your order, please contact IKEA Customer Service online or visit an IKEA store.
① First, check your order
We are sorry for the inconvenience and will do our best to help you.
Before contacting IKEA Customer Service, please check the following:
✓ Your order confirmation or receipt
If one or more items or packages are missing from your order – whether after a delivery, parcel delivery, IKEA Click & Collect collection or collection from a pick-up point – first check your order confirmation email or receipt.
✓ All delivered packages
Several items may be packed together in one package.
→ Check all delivered packages carefully to make sure the missing item is not included in one of them.
✓ Possible split deliveries
Your order may have been split into several deliveries.
You can check this under:
- “Manage and track my order”
- using your order number
- or by logging in to your IKEA account
If your order has been split into several deliveries, you will also find the delivery date for the remaining shipment there.
② Do you still need support?
If you have checked everything and still need assistance, please contact IKEA Customer Service as soon as possible.
Choose the option that works best for you:
- Visit an IKEA store
- Contact IKEA Customer Service online
A. Visit an IKEA store
A convenient option if you live nearby or need the item urgently
You can check the availability of the product in advance on the IKEA website using the article number. The chatbot can also help you check stock availability.
Please bring one of the following
- your order number
- your order confirmation
- or your delivery note
At the IKEA store, go to one of the Customer Service desks, which are usually located near the entrance and exit.
→ Here you can find all IKEA store locations and opening hours.
Please note: Plan & Order Points are not full IKEA stores and therefore cannot provide support with missing items.
Your options at the IKEA store
1. Receive a replacement item
A co-worker can replace the missing item and give it to you directly, provided it is currently in stock.
2. Arrange home delivery
If the item is not in stock or you are unable to transport it yourself, a co-worker can arrange delivery for you, provided the product is eligible for delivery.
3. Receive a refund
If you prefer a refund, this can also be arranged for you at the store.
→ The refund will be issued to the original payment method.
Please note: If you paid for the item in cash at the IKEA store, the refund will be issued as an IKEA gift card, by bank transfer or directly at the store to the payment method originally used.
B. Contact IKEA Customer Service online
Get support from the comfort of your home
Contact IKEA Customer Service online by entering the following in the chat:
“I would like to speak to a person.”
Alternatively, you can call 0800 081 100.
Please have the following ready
- your order number
- or your order confirmation
The following options are available online
1. Arrange collection from an IKEA store
You can collect the missing item from an IKEA store of your choice, provided it is in stock there.
2. Arrange home delivery
A co-worker can arrange delivery of the missing item to your home, provided the product is suitable for delivery.
3. Receive a refund
If you prefer a refund, this can also be arranged online.
→ The refund will be issued to the original payment method.
Please note: If you paid in cash at an IKEA store, the refund will be issued as an IKEA gift card, by bank transfer or directly at the store to the payment method originally used.
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