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What can I do if something is missing from my IKEA delivery?

Is an item or package missing after your IKEA delivery or collection? First, check whether your order has been split into several deliveries or whether multiple items were packed together in one package. If the item is still missing, you can find the available contact and solution options here.

Is an item missing after a home delivery, parcel delivery, IKEA Click & Collect collection or collection from a pick-up point? Don’t worry – the item may still be on its way or packed together with another item. Follow the steps below.

1. Check your order first

Before contacting IKEA Customer Service, please check the following:

✓ Check your order confirmation or receipt

Make sure that the missing item and the correct quantity are included in your order confirmation or receipt.

✓ Check all delivered packages

Several items may be packed together in one package.
Check all delivered packages carefully to make sure that the missing item is not inside another package.

✓ Check for possible split deliveries

Your order may have been divided into several deliveries. You can check the current status of your order:
  • under “Manage & track my order”
  • using your order number
  • or through your IKEA account
If another delivery date is displayed, your missing item may still be on its way.

2. Is the item still missing?

If you have checked everything and the item is still missing, we are happy to help.
Please have the following ready:
  • your order number
  • your order confirmation, receipt or delivery note

These solutions may be available

Depending on the availability of the item and the details of your order, we will help you find a suitable solution:

Receive a replacement item

If the item is available, you may be able to collect it from an IKEA store or have it delivered to your home.

Receive a refund

If you do not want a replacement item, a refund can be arranged.
The refund will generally be issued to the payment method originally used.
Please note: If you paid in cash at an IKEA store, the refund may be issued as an IKEA gift card, by bank transfer or directly at the IKEA store using the original payment method.

3. Choose how you would like to contact us

You can contact us conveniently online or visit an IKEA store.

Contact us online

Convenient support from home
Open the IKEA chat and enter the following message:
“I would like to speak to a person.”
Alternatively, you can contact IKEA Customer Service by phone:
0800 081 100
Please have your order number and order confirmation ready.
→ Contact IKEA Customer Service online

Visit an IKEA store

A practical option if you live nearby or need the item urgently
Before your visit, use the article number to check the product’s availability on the IKEA website. The IKEA chatbot can also help you check stock availability.
Please bring the following with you:
  • your order number
  • your order confirmation
  • your receipt or delivery note
At the IKEA store, visit a customer service desk. These are usually located near the entrance and exit area.
→ View all IKEA stores and opening hours
Please note: Plan & Order Points are not full-sized IKEA stores and therefore cannot provide direct support with missing items.
 

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