What can I do if I’ve lost something in an IKEA store?
If you’ve lost or forgotten an item or personal belonging in an IKEA store, please contact Customer Service at the store or call us.
Don’t worry – many items that customers lose or leave behind in our IKEA stores are found by others and handed in to us.
1. Contact IKEA Customer Service
If you’ve lost or forgotten an item or personal belonging in an IKEA store, you can:
- contact Customer Service at the IKEA store
- or call us on 0800 081 100
We’ll be happy to check whether your lost item has been handed in.
2. Did you leave a purchased item behind in the store?
Please note: Once you have completed your purchase, the goods become your property. IKEA is therefore not obliged to replace an item that has been left behind.
However, we can check whether the item was found and handed in to us.
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