What can I do if I’ve lost something in an IKEA store?
If you’ve lost or forgotten an item or personal belonging in an IKEA store, please contact Customer Service at the store or call us.
Don’t worry – many items that customers lose or leave behind in our IKEA stores are found by others and handed in to us.
1. Contact IKEA Customer Service
If you’ve lost or forgotten an item or personal belonging in an IKEA store, you can:
- contact Customer Service at the IKEA store
- or call us on 0800 081 100
We’ll be happy to check whether your lost item has been handed in.
2. Did you leave a purchased item behind in the store?
Please note: Once you have completed your purchase, the goods become your property. IKEA is therefore not obliged to replace an item that has been left behind.
However, we can check whether the item was found and handed in to us.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Here's what you can do:
Read moreIf you have lost your IKEA for Business Paycard, please report it immediately. Contact us by phone or email so that we can block your Paycard.
Read moreIs an item or package missing after your IKEA delivery or collection? First, check whether your order has been split into several deliveries or whether multiple items were packed together in one package. If the item is still missing, you can find the available contact and solution options here.
Read moreDon't worry if you've lost your invoice, there are many ways to find your proof of purchase!
Read moreIf you paid for more items than you took with you, please contact Customer Service at the IKEA store on the same day.
Read moreUnder the IKEA return policy, you can return or exchange products at an IKEA store. Many IKEA products can be returned within 365 days.
Read more