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What can I do if my IKEA product has a quality issue?

Is your product not working as expected, or have you noticed a quality issue? All IKEA products are carefully tested before they are sold. However, if something still goes wrong and you notice a quality issue over time, several IKEA products are covered by an extended guarantee in addition to the two-year statutory EU warranty.

Product quality and safety are top priorities for IKEA. In addition to the two-year statutory EU warranty, IKEA offers extended guarantee periods for many products.

1. Check your guarantee coverage first

Check your order confirmation or proof of purchase to find out whether:
  • your product is still covered by the statutory EU warranty
  • or is covered by an extended IKEA guarantee
→ You can find the extended guarantee periods on the IKEA guarantees page.

Can’t find your order number or receipt?

You may be able to find it under “Purchases/Orders” in your IKEA Family account, provided that you used your IKEA Family card when making the purchase.

2. Do you still need support?

If you have checked everything and still need support, you can contact IKEA Customer Service in one of the following ways:
  • Submit a guarantee claim online
  • Visit an IKEA store
Simply choose the option that is most convenient for you.

Submit a guarantee claim online

Convenient support from home
You can contact us online using our contact form or call us on 0800 081 100.

Please have the following ready

  • your order number or receipt
  • confirmation that the product is still within the guarantee period
  • photos of the issue, particularly for mattress quality issues
If the guarantee conditions are met, you can choose one of the following solutions together with a co-worker:

Your online options

1. Arrange a replacement delivery

A co-worker can arrange for a replacement product to be delivered to your home as soon as the item is available.

2. Receive a refund

If you would prefer a refund instead, this can also be arranged online.
→ The refund will be issued to the original payment method used.
Please note: If you paid for the item in cash at an IKEA store, the refund will be issued as an IKEA gift card, by bank transfer or directly at the IKEA store to the original payment method used.

Visit an IKEA store

Personal support directly in store
You can bring the faulty product to your nearest IKEA store together with your order number or receipt, provided that it can be transported safely.
Plan & Order Points are excluded.
At the IKEA store, go directly to the Customer Service desk, which is usually located near the entrance and exit area.
Important: If the product poses a safety risk, please do not transport it and leave it at home.

Your options at the IKEA store

1. Exchange the product directly at the IKEA store

A co-worker can replace the faulty product and give you the replacement immediately, provided that the item is in stock.
You can check stock availability in advance:
  • on the product page on IKEA.com
  • or by asking the chatbot to check stock availability

2. Arrange a replacement delivery to your home

If the item is not in stock or you cannot transport it yourself, a replacement product can be delivered as soon as it becomes available.

3. Receive a refund

Alternatively, you can choose to receive a refund.
→ The refund will be issued to the original payment method used.
Please note: If you paid in cash at the IKEA store, the refund will be issued as an IKEA gift card, by bank transfer or directly at the IKEA store to the original payment method used.
 
 

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