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What can I do if my IKEA product has quality issues?

All IKEA goods are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, an extended warranty period applies to several IKEA goods in addition to the legal EU warranty of 2 years.

Product quality and safety is a top priority for IKEA, and all products are carefully tested before they are sold. In addition to the 2-year EU legal warranty, IKEA offers extended warranty periods for many products.
If your IKEA product doesn't work as expected or you've encountered a quality issue, check your order confirmation/receipt first to see if the product is still covered by the EU warranty or if it's covered by an extended warranty available at IKEA Warranty page .
If you can't find your order number or receipt, you may be able to see it under "Purchases/Orders" in your IKEA Family account – provided you used your card to make the purchase.
If you've checked everything and still need support, please contact IKEA Customer Service online or in store – whichever is most convenient for you.

Make a warranty request online

You can contact us online via our contact form or call us on 0800 081 100.
Please have the following ready:
  • your order number or receipt
  • Confirmation that the product is still within the warranty period
  • Photos of the problem (especially with mattress quality)
If the warranty conditions are met, you can choose between the following solutions together with the employee:

1. Arrange a replacement delivery

A member of staff can arrange for a replacement product to be delivered to your home as soon as the item is available.

2. Get a refund

If you want a refund instead, this can also be arranged online.
The refund will be made to the original payment method used.
Note: If you paid for the item in cash at the store, you will receive a refund as an IKEA voucher, bank transfer or directly at the IKEA store to the original form of payment.

Visit an IKEA store

You can bring the faulty product – if it is safe to transport – as well as your order number/receipt to your nearest IKEA store (excluding Plan & Order Points).
In the store, you go directly to customer service, which is usually located near the entrance/exit.
If the product poses a safety risk, please transport it not and leave it at home.
If the warranty conditions are met, you have the following options in the store:

1. Exchange directly in the store

An employee can replace the defective product and give it to you directly – provided it is in stock.
You can check the stock in advance on the product page on IKEA.com or ask the chatbot for an inventory check.

2. Replacement home delivery

If the item is out of stock or you can't transport it yourself, a delivery of a replacement product can be arranged as soon as it's available.

3. Get a refund

Alternatively, you can opt for a refund.
The refund will be made to the original payment method used.
If you pay cash in the store, you will get the refund back as an IKEA voucher, by bank transfer or directly at the IKEA store to the original means of payment.

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