I paid for more items at IKEA than I took with me. What should I do?
If you paid for more items than you took with you, please contact Customer Service at the IKEA store on the same day.
If you notice after shopping at IKEA that you paid for more items than you actually took home, the next steps depend on what happened.
WHAT CAN I DO IF I PAID FOR MORE ITEMS THAN I TOOK HOME?
Please contact Customer Service at the IKEA store immediately after your purchase.
Important: You must report the issue on the same day. Unfortunately, a retrospective check is not possible.
WHAT CAN I DO IF I LEFT A PAID ITEM AT THE CHECKOUT?
If you accidentally left an item you had already paid for at the checkout, you can:
- Contact Customer Service at the IKEA store directly.
- Call IKEA Customer Service on 0800 081 100.
IKEA can check whether your forgotten item has been handed in. Please note that IKEA is not obliged to replace an item left behind at the checkout.
Tip: Before leaving the store, check that you've packed and taken all the items you've paid for.
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