I paid for more items than I bought, what should I do?
If you have paid for more items than you have taken with you, please contact customer service on site.
If you have paid for more items than you have taken with you, please contact customer service directly after your purchase at the store. Please note that you must contact the colleagues on the same day. It is not possible for us to check your purchase at a later date.
If you have forgotten items at the checkout, you can either contact customer service on site or call us on 0800 081 100. After the purchase, the goods immediately become your property. We are not obligated to replace items that have been forgotten at the checkout. As a customer, you should always check after the purchase whether you have packed all items. However, we are happy to check whether the item has been returned to us. Please contact a co-worker from the customer service area at the store or call us on 0800 081 100.
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If you are missing items from your order, we suggest that you first review your list of purchased items (or order confirmation) and open all boxes, as several items might come in one box. You can also head to Track & manage my order to ensure your order has not been split into multiple deliveries. If you still notice that you are missing an item, contact us through phone or chat during our opening hours. Please have your order number available, so that we can resolve your inquiry as efficiently as possible. If you prefer, you are of course also welcome to visit the Customer Service department at your nearest IKEA store.
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