I paid for more items at IKEA than I took with me. What should I do?
If you paid for more items than you took with you, please contact Customer Service at the IKEA store on the same day.
If you notice after your purchase that the number of items you paid for does not match the number of items you actually took with you, what to do next depends on what happened.
1. Did you pay for more items than you took with you?
Please contact Customer Service at the IKEA store directly after your purchase.
Please note: You need to report this to our co-workers on the same day. Unfortunately, we are unable to carry out a check at a later date.
2. Did you leave a paid item behind at the checkout?
If you paid for an item but accidentally left it behind at the checkout, you can:
- contact Customer Service at the IKEA store
- or call IKEA Customer Service on 0800 081 100
We are not obliged to replace an item that was left behind after purchase. However, we can check whether the item was found and handed in to us.
Tip: After your purchase, it’s always a good idea to check that you have packed and taken all the items you paid for.
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