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What can I do if I received an IKEA item that I did not order?

Did you receive an additional item or the wrong item? First, check whether you received your complete order or whether an item from your original order is missing.

Depending on which situation applies, you can return the additional or incorrectly delivered item, arrange an exchange or receive a refund.

① First, check your delivery

We are sorry for the inconvenience and will do our best to help you.
Please check all the items you received to determine whether:
  • your complete order was delivered and additional items were included
  • or items from your order are missing and you received incorrect items instead

Scenario A: You received additional items

Is your order complete, but additional items were included?

Check your purchase receipt to see whether the additional items are listed.
If you were charged for these additional items, you can return them and receive a refund.

How to return the item

Online

Contact IKEA Customer Service online.
  • Enter “I would like to speak to a person” in the chat
  • or call 0800 081 100
A co-worker will help you with the available options:
  • returning the additional item
  • receiving a refund to your original payment method
  • or receiving a refund on an IKEA refund card

At an IKEA store

You can also visit an IKEA store.
Go to the Customer Service desk, which is usually located near the entrance and exit.

Please bring:

  • the additional item
  • your receipt
A co-worker will help you with:
  • returning the item
  • receiving a refund to your original payment method
  • or receiving a refund on an IKEA refund card

Scenario B: You received the wrong item

Did you receive an item you did not order while an item from your order is missing?

In this case, you can contact IKEA Customer Service either at an IKEA store or online.

At an IKEA store

Visit your nearest IKEA store and go to the Customer Service desk.

Please bring:

  • your receipt
  • the incorrectly delivered item, if possible
The co-workers can:
  • exchange the incorrect item directly for the correct one
  • arrange delivery if the correct item is not in stock
  • advise you on your options if you are unable to bring the incorrectly delivered item to the store yourself

Online

You can also contact IKEA Customer Service online. This may be especially convenient if:
  • the incorrectly delivered item is heavy
  • you would prefer the missing item to be delivered to your home
Enter “I would like to speak to a person” in the chat or call 0800 081 100.
The co-workers can:
  • arrange delivery of the missing item
  • arrange collection of the incorrectly delivered item, if necessary

Refunds for price differences

If, after the exchange, it turns out that you paid more than you should have, you are entitled to a refund of the price difference.
→ The price difference will be refunded to the original payment method.
 
 

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