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What can I do if I have received an item from IKEA that I did not order?

Have you received an additional or incorrect item? First, check whether you have received your complete order or whether an item you ordered is also missing.

Depending on which situation applies to you, you can return the additional or incorrectly delivered item, arrange an exchange or receive a refund.

1. Check your delivery first

We apologise for the inconvenience and will do our best to help you.
Please check all the items you have received. This will help you determine whether:
  • your complete order has been delivered and additional items were included
  • or items you ordered are missing and you received incorrect items instead

2. Is your order complete, but you have received additional items?

Please check your purchase receipt to see whether the additional items are listed.
If you were charged for these additional items, you can return them and receive a refund.

How to return the additional item

Online

Contact IKEA Customer Service online.
  • Enter “I would like to speak to a person” in the chat
  • or call 0800 081 100
A co-worker will help you with the available options:
  • returning the additional item
  • receiving a refund to your original payment method
  • or receiving a refund on an IKEA refund card

At an IKEA store

You can also visit an IKEA store.
Go to the Customer Service desk, which is usually located near the entrance and exit.
Please bring:
  • the additional item
  • your receipt
A co-worker will support you with:
  • returning the item
  • receiving a refund to your original payment method
  • or receiving a refund on an IKEA refund card

3. Have you received an incorrect item and an item you ordered is also missing?

In this case, you can contact IKEA Customer Service either at an IKEA store or online.

At an IKEA store

Visit your nearest IKEA store and go to the Customer Service desk.
Please bring:
  • your receipt
  • the incorrectly delivered item, if possible
The co-workers can:
  • exchange the incorrect item directly for the correct one
  • arrange a delivery service if the correct item is not in stock
  • advise you on the available options if you cannot bring the incorrectly delivered item to the IKEA store yourself

Online

You can also contact IKEA Customer Service online. This is particularly convenient if:
  • the incorrectly delivered item is heavy
  • you would prefer to have the missing item delivered to your home
Enter “I would like to speak to a person” in the chat or call 0800 081 100.
The co-workers can:
  • arrange the delivery of the missing items
  • arrange collection of the incorrectly delivered item, if necessary

4. Refunds for price differences

If it turns out after the exchange that you paid more than you should have, you are entitled to a refund of the price difference.
→ The price difference will be refunded to the original payment method used.
 
 

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